The Opportunity
We are looking for an individual who brings energy, positivity and attention to detail to our highly motivated Sales Team! The ideal candidate will be proactive, with a passion for customer service.
This role, known internally as Customer Service Officer is more than just customer service. You will play a key part in driving sales growth, finding opportunities to add value, and ensuring our wholesale customers have a smooth and positive experience every time.
Based at our Edinburgh North head office, this role is a permanent full-time position, Monday to Friday. The successful candidate must be available for 1-2 early starts per week (5.00am) with the flexibility to negotiate a start time between 7:00 am and 8:00 am on other days.
About Barossa Fine Foods
Knoll Consultants & Investments Pty Ltd, trading as Barossa Fine Foods, is a proud South Australian food manufacturer and retailer with a long history of bringing people together through quality food. Since 1991, we’ve built trusted relationships with local and national supermarkets and suppliers, while staying true to our commitment to craftsmanship, innovation, and customer service. With a passionate team and a focus on premium meat, smallgoods, seafood, and retail products, we take pride in delivering food our customers know and trust.
Who are we looking for?
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A background in retail and customer service is advantageous, with knowledge and experience working with fresh food desirable.
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Experience in data entry highly desirable.
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A passion for high quality customer service.
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You are reliable, communicate effectively and enjoy working collaboratively as part of a team.
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You must have working rights within Australia.
Main responsibilities include:
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Manage large amounts of incoming calls and email enquiries.
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Highly accurate and proficient data entry for customer orders.
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Regular outbound phone contact with customers aligning with call cycle.
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Drive sales growth by actively pursuing new distribution opportunities and managing the entire sales cycle.
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Strong focus on improving the customer experience in alignment with required outcomes.
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Provide timely feedback to the Customer Service Supervisor and production team for customer orders and customer queries.
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Continuous improvement by identifying issues, challenges, and finding and implementing solutions.
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Reception duties as required.
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Continuously adhere to Barossa Fine Foods Values, Objectives, Policies and Procedures.
Why choose Barossa Fine Foods
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15% employee discount on all products at each of our retail locations.
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Paid Weekly.
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On the job training/support.
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Opportunity to learn new and build on existing skills.
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Access to our free, confidential and comprehensive Employee Assistance Program incorporating counselling services.
If this position interests you, apply now!
- Applications must be submitted via our recruitment portal.
- Only shortlisted applicants will be contacted.
- Successful applicants will be required to undertake a pre-employment medical which includes drug and alcohol testing.
- Sponsorship is not available for this position.
