Clinic Administration Coordinator (Casual)
Your Foot and Ankle Clinic (McGraths Hill & Box Hill)
Your Foot and Ankle Clinic is a growing Allied Health practice providing podiatry and physiotherapy services throughout the Hills and Hawkesbury regions.
We are seeking a reliable, solution-focused and dependable Clinic Administration Coordinator to support the day-to-day operations of our busy clinic. This position plays an important role in delivering an exceptional patient experience while ensuring the smooth running of reception, administration, and clinic support functions.
The successful applicant will become part of a supportive team environment where initiative, accountability, and a positive attitude are highly valued.
Key Responsibilities Patient Reception & Communication:
- Welcome patients and visitors in a professional and friendly manner.
- Manage patient bookings, cancellations, reschedules, recalls, and appointment confirmations.
- Answer incoming telephone calls and make outbound calls to patients and stakeholders.
- Respond to emails, messages, and general enquiries promptly and professionally.
- Assist patients with forms, paperwork, and administrative requirements.
- Maintain patient confidentiality and privacy at all times.
Administration & Financial Duties:
- Process payments and maintain accurate transaction records.
- Complete daily reconciliation and administrative procedures as required.
- Maintain accurate patient records and clinic documentation.
- Perform data entry, filing, scanning, correspondence, and general administrative duties.
- Assist management with operational and administrative tasks as required.
Clinic Operations & Support:
- Open and close the clinic in accordance with clinic procedures.
- Maintain a clean, organised, professional, and welcoming clinic environment.
- Monitor and restock reception, consultation rooms, treatment rooms, staff amenities, bathrooms, and clinic supplies.
- Ensure clinic consumables, stationery, and operational supplies are adequately maintained.
- Notify management of stock shortages, maintenance requirements, safety concerns, or operational issues.
- Assist with appointment reminders, patient follow-ups, and clinic communication processes.
- Support practitioners and management to ensure efficient day-to-day clinic operations.
Team Contribution:
- Work collaboratively with practitioners, administration staff, and directors.
- Demonstrate initiative and a willingness to assist where required.
- Manage time effectively and complete tasks within required timeframes.
- Maintain a professional standard of conduct and presentation.
- Undertake other reasonable administrative, customer service, and clinic support duties within the scope of the position.
Skills & Attributes:
- Strong communication and interpersonal skills.
- Excellent organisational and time management abilities.
- High attention to detail and accuracy.
- Professional presentation and conduct.
- Reliability, accountability, and punctuality.
- Confidence using computers, email systems, and administrative software.
- Ability to work independently and as part of a team.
- Ability to prioritise tasks and adapt within a busy clinical environment.
- A proactive and solutions-focused approach to work.
Previous experience in medical reception, allied health administration, healthcare, customer service, or administration will be highly regarded but is not essential.
Availability:
Applicants should be available to work some or all of the following days:
Additional shifts may become available based on clinic requirements and operational needs.
What We Offer:
- Supportive and team environment.
- Ongoing training and development opportunities.
- Modern allied health clinic environment.
- Opportunity to develop valuable healthcare administration skills.
- Staff discounts on selected clinic products and services.
- Potential for increased responsibilities and career growth for the right candidate.
If you are seeking an opportunity to join a respected and growing healthcare practice where your contribution genuinely makes a difference, we encourage you to apply.
Please submit your resume together with a brief cover letter outlining your suitability for the position to [email protected]
Pay: $31.00 – $35.00 per hour
Application Question(s):
- Do you hold a current Australian Driver Licence and have reliable access to a motor vehicle for travel to and from work?
- Do you have permeant working rights in Australia?
Work Location: In person
