At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We're looking for an Advisor Community Information to create clear, engaging and evidence-based communications that help Victorians better understand their health, make informed decisions about their care, and access the right health service at the right time.
This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.
About the role
Reporting to the Senior Manager Community Information responsibilities of this position include, but not limited to:
- Develop engaging content that supports community education and health literacy initiatives
- Create digital, social, web and print communications that help people make informed health decisions
- Work with clinicians and subject matter experts to translate complex information into clear, accessible messaging.
- Contribute to multi-channel communication campaigns that reach diverse Victorian communities
- Analyse campaign performance and use insights to continually improve content and engagement
- Build strong relationships across Ambulance Victoria to deliver integrated communications that make a genuine difference
About you
To be considered for this position you will possess tertiary qualifications in a relevant discipline (digital marketing, advertising, public relations, or communication) and/or equivalent knowledge or experience. Other requirements include:
- Demonstrated experience in developing and editing content for community information and health literacy campaigns across web, social media, intranet, digital, educational environments
- Excellent verbal and written communication skills with the ability to articulate complex concepts in simple ways
- Digital channel experience with a good understanding of the overall media landscape, online media planning, implementation and optimization
- Understanding of content marketing tactics, such as search engine optimisation, digital advertising and social media marketing
- Creative thinking, with effective creative brainstorming, ideation and problem-solving skills to develop new insights and apply innovative solutions
- Able to build and maintain rapport with a diverse range of stakeholders and provide a sound basis for productive relationships based on mutual trust and respect
Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified AV4 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.
The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.
How to apply
Your application is an integral part of the selection process and should include:
- Cover letter outlining your experience and interest in the position
- Current resume
When submitting your application, you will be prompted to respond to the following questions:
- Describe a communication or content project you have developed from concept to delivery. What was your role, how did you engage stakeholders, and what was the outcome?
- Give an example of a time you had to communicate a complex or technical topic to a broad audience. How did you ensure the information was clear, engaging and easy to understand?
- This role develops community information that supports health literacy. Tell us about a piece of content or campaign you are particularly proud of. What made it effective, and how did you measure its success?
Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.
Applications must be submitted by 11.59pm AEST on Tuesday 4 August 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.
For further information, please refer to `Applying for a position with Ambulance Victoria`. For any further queries please contact recruitment via [email protected] or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.
