About FinXL IT
FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
FinXL is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading telecommunications client on a regulatory & compliance uplift, relating to complaints handing. Work with next-generation, enterprise-level AI tools engineered to automate administrative BA tasks.
Responsibilities
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Lead scoping, elicitation, and end-to-end documentation of high-quality business and data requirements.
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Translate complex regulatory and legal compliance obligations into actionable process and system requirements.
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Manage the requirements lifecycle using JIRA and Confluence, maintaining traceability from obligations to user stories.
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Facilitate co-design workshops with Engineering, Operations, and Product teams across parallel workstreams.
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Proactively manage dependencies and delivery velocity within the Contact Centres division to meet regulatory timelines.
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Support pre-assurance, audit, and User Acceptance Testing (UAT) activities to validate process and system compliance.
Key Skills & Experience
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Proven track record as a Business Analyst delivering regulatory and data reporting, ideally related to complaints handling.
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Strong ability to translate strict regulatory, legal, or compliance obligations into functional specifications.
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Deep experience in process modelling, business process re-engineering, and current/future-state swim lane mapping, using Visio and Signavio.
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Practical experience working with CRM, workflow management, or contact centre digital channel platforms.
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Highly proficient with Agile/Waterfall tools, specifically JIRA, Confluence, and IT ASSIST systems.
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Exceptional stakeholder management skills, with the ability to bridge gaps between Legal, Engineering, and Operations.
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Previous experience within a compliance or regulatory program in the telecommunications sector is preferred.
What's On Offer?
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Initial 6 months' contract, with a view to extend
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Located in north-west of Sydney
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Hybrid working arrangement to get your best work in! (3 days in the office)
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Work with next-generation, enterprise-level AI tools engineered to automate administrative BA tasks and accelerate your delivery lifecycle.
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Gain highly sought-after, hands-on experience in prompt engineering and secure AI orchestration within a tier-1 corporate environment.
Next Steps
If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted.
Job number (S4)
