Introduction:
About the Company
The San Telmo Group is a Melbourne-born hospitality group operating five unique restaurants — San Telmo, Palermo, Asado, Pastuso & Robata. Each venue is united by fire, quality ingredients and unforgettable guest experiences. Founded in 2011 and still based in Melbourne, we are a team of passionate hospitality professionals who believe great food deserves great service. It’s an exciting time for the group, with San Telmo Brisbane — our first interstate expansion — opening at the end of June 2026.
About the Role
Located in Melbourne CBD, Robata is a premium Japanese-inspired restaurant known for its robatayaki grill cooking, vibrant energy and polished guest experiences. Part of The San Telmo Group, Robata combines refined food & beverage offerings with high-volume service, dining and premium functions in a fast-paced CBD environment.
As a Reservations and Venue Sales Coordinator at Robata, your day-to-day will involve:
- Managing reservations, function enquiries and guest communications across phone, email and booking platforms
- Coordinating functions and events logistics from enquiry through to execution
- Building relationships with corporate clients, hotels and concierge networks to enable repeat business
- Driving upselling opportunities and promoting premium dining and event experiences
- Liaising closely with FOH, BOH and management teams to ensure seamless service delivery
Skills & Experience
- Previous experience in reservations, events and sales management within a premium hospitality environment
- Strong ability to build client relationships and proactively drive business opportunities
- Excellent written and verbal communication skills with a professional, polished presentation
- High attention to detail and ability to manage multiple priorities in a fast-paced environment
- Experience using reservations systems such as SevenRooms, OpenTable or similar platforms
- Full working rights in Australia (no restrictions), and the availability for a Tuesday to Saturday roster
Description:
Culture
People enjoy working here because we treat hospitality as a craft, not just a job. We invest heavily in training and development, encourage initiative and create real opportunities for long-term career growth within the Group. You’ll join a collaborative, high-performing team where your ideas and relationships can directly influence the success of the venue. One of our current Directors started on the floor as a Kitchen Hand — that is the kind of growth we make possible.
Benefits
- Competitive salary + generous tips and bonus structures
- Job Security via permanent full time employment in a successful restaurant Group
- 40-hour workweek — no excessive hours. Real work-life balance!
- Fully funded external training — leadership, sales skills beverage knowledge and more
- Incredible staff dining discounts across all five venues
- Real career progression — we promote from within at every level
- Work with and learn from Melbourne’s most respected hospitality professionals
- Prime CBD location close to public transport
Skills and Experiences:
How to Apply
Click APPLY to submit your application. For a confidential conversation about the role, contact Human Resources via
[email protected]. Shortlisted candidates will be contacted within 2 business days for an initial phone screen.
The San Telmo Group is an equal opportunity employer and welcomes applications from all backgrounds.
