About RSPCA Victoria
RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation.
Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’. RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers.
About the Role
We are seeking a full-time Clinic Customer Care Officer to join our Veterinary Clinic team in Burwood East. Operating on a 4-week rotating roster. Shifts range from 7:00 AM to 8:00 PM, with a 1-in-4 weekend rotation, including some public holidays.
You'll rotate across reception, phone support, and occasional consulting room assistance, serving as the first point of contact for clients and their pets within a large, dynamic clinic of 40+ nurses and 30 veterinarians spanning specialties including orthopaedics, ophthalmology, internal medicine, exotics, and shelter medicine.
Success requires professionalism, strong communication, and accuracy in documentation — all within a fast-paced, collaborative environment.
Key Responsibilities
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Welcome clients warmly in person and by phone, coordinate appointments, manage waiting room flow, and maintain a clean, organised, and well-stocked reception area
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Handle multiple tasks calmly in a fast-paced environment while communicating clearly and compassionately between clients and clinical staff
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Maintain accurate medical records and database information with strong attention to detail
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Process payments and manage financial transactions efficiently
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Support community education initiatives that promote animal welfare and awareness of RSPCA services
Is this role for you?
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Varied role with professional growth opportunities in a supportive, collaborative team, covered under the RSPCA Victoria Enterprise Agreement (paid overtime, penalty rates, annual leave loading)
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Comprehensive leave benefits including annual, personal, parental, study, additional leave, and family and domestic violence leave, plus mental health initiatives and EVAP access
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Staff discounts on Royal Canin, Hush Puppies, and RSPCA retail items
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Ideal candidates have customer service or reception experience (veterinary a bonus), enjoy working with animals, and have or are eager to build knowledge of pet products and nutrition
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You'll excel if you're organised, detail-focused, computer-confident (ezyVet advantageous), and a positive, flexible team player who thrives under pressure
Recruitment Requirements
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Current and valid tetanus vaccination records
Highly regarded
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Customer service or reception experience (specifically within a veterinary/clinical setting is preferred)
How to apply
To learn more about our organisation and this job opportunity, please visit our website at www.rspcavic.org.au and apply online via our Employment Opportunities page. If you have any questions in regards to this role, please contact our Recruitment Team at [email protected]
If this role is of interest to you, submit your application with your cover letter and resume.
**Please note we are actively reviewing applications for this position, so if you are interested, please apply as soon as possible**
RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.
