Culture and Capability Project Officer (Regulatory Environment)
- Exciting opportunity to join Hospitality & Racing NSW, where we regulate liquor, wagering, gaming and registered clubs to support a safe, fair and responsible industry, with a strong focus on harm minimisation and community outcomes.
- This is a Clerk Grade 7/8 role with a salary range of $113,574 - $125,720 per annum plus superannuation
- Ongoing role based in Sydney, NSW - hybrid working arrangements may be available within business operational needs
About Hospitality & Racing NSW
At Hospitality & Racing NSW, we regulate and support the liquor, gaming, wagering, racing and hospitality sectors to deliver safe, responsible and vibrant environments for communities across NSW.
Our work is diverse and fast-moving, spanning policy, industry engagement, compliance and reform. Behind that work is a strong focus on our people — ensuring teams are connected to purpose, equipped to navigate complexity, and supported to deliver high-quality outcomes.
Whether it’s strengthening culture, supporting onboarding and engagement, or helping make priorities real in how people work day to day, roles like this play an important part in shaping how our workforce operates and experiences their work.
We’re committed to a workplace that values collaboration, professionalism and continuous improvement, and reflects the communities we serve.
About The Role
The Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS) is seeking a motivated and collaborative Culture and Capability Project Officer to join the Hospitality & Racing division.
This role plays a key part in shaping organisational culture and supporting workforce capability across a diverse regulatory environment. You’ll contribute to and support the design and delivery of culture, values and ethics initiatives, and help embed capability priorities so they are understood, adopted and applied in practice.
You’ll help connect our people to the purpose of our work - supporting a vibrant, safe and responsible hospitality, liquor, racing and gaming environment for communities across NSW.
In this role, you’ll contribute to and support the delivery of practical engagement and culture initiatives that strengthen staff connection, support regulatory professionalism, enhance onboarding and recognition experiences, and help initiatives land effectively across the workforce. You’ll work closely with leaders and subject matter experts to translate intent into clear expectations and meaningful day-to-day practice, contributing to a culture of collaboration and regulatory excellence.
To learn more about the role, please
Essential Requirements
- Tertiary qualification in a related discipline and/or equivalent professional experience.
- Appointment and ongoing assignment may be subject to satisfactorily meeting pre-employment and ongoing probity screening to meet the integrity standards set out in section 14 of the Gaming and Liquor Administration Act 2007.
About You
You enjoy working at the intersection of culture, engagement and workforce capability in complex environments.
You understand how culture, values, ethics and engagement approaches influence behaviour and confidence, and how capability initiatives succeed or fail depending on how well they are embedded in practice. You’re comfortable translating technical or regulatory concepts into clear, practical approaches that resonate with diverse roles and contexts.
You will bring:
- An understanding of regulatory, government or similarly complex environments, and how engagement and change approaches support effective regulatory practice
- Experience contributing to or supporting the design and delivery of culture, values, engagement or workforce change initiatives
- Strong plain English communication skills, with confidence supporting or co-facilitating activities such as workshops, forums, onboarding or workforce engagement sessions
- Experience using workforce insights (such as PMES results, surveys or feedback) to inform actions and improve workforce experience
- A collaborative mindset, strong relationship building skills and the ability to manage competing priorities
Why Join Us
This is an opportunity to work in a hands-on role where culture and capability really matter - helping people understand expectations, build confidence in their role, and deliver high-quality regulatory outcomes that make a difference across NSW.
How To Apply
Your application must include a cover letter (maximum 1 page) and an up-to-date resume that details your capabilities and experience in relation to the above role. You must submit your application via our online portal to apply for the role. Applications will not be accepted by email.
Closing Date: Monday 29 June 10am 2026 [10.00AM]
Contact: For enquires relating to the role please contact Belinda Allport, Manager Regulatory Capability -
[email protected]
For enquiries relating to the recruitment process please contact James Changkaeomanee, Talent Partner –
[email protected]
Working at the Department of Creative Industries, Tourism, Hospitality and Sport
At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.
Together we:
- Create social and economic opportunities for the state
- Support the creation of jobs across the creative, visitor and night-time economies
- Prioritise First Nations artists, stories and culture
- Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
- Drive visitation through events, campaigns and visitor experience development
- Activate our night-time and creative economies to unlock unique precincts and community spaces
- Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
- Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.
We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.
A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months
