About Us:
Located above the Coolangatta Hotel, The Balcony is a local favourite for visitors to enjoy great music, great drinks, and ocean views. With a fast-paced lively atmosphere, it’s where quality drinks meet live entertainment in an iconic beachfront location. The Balcony delivers the ultimate live music experience in the heart of Coolangatta!
The Role:
We’re seeking a casual Bar Supervisor to join our team at The Balcony! We’re looking for a team member to work two (2) to three (3) shifts per week in our fast-paced, entertainment venue. Lead bar operations, support events, and help deliver an unforgettable experience in one of the Coast’s most iconic live music destinations.
What You’ll Do:
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Lead daily bar operations in a fast-paced live music environment, ensuring top-notch service, venue presentation, and compliance with RSA and safety standards.
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Supervise, train, and motivate bar staff to deliver outstanding customer experiences in a high-energy setting.
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Work closely with management to support live events, gigs, and promotions that drive sales and enhance the venue experience.
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Oversee stock control, ordering, and reconciliation, investigating discrepancies to maintain smooth and efficient inventory management.
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Manage cash handling and POS procedures, ensuring accuracy in till reconciliation and financial reporting.
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Handle customer feedback and inquiries professionally, helping build a welcoming and memorable atmosphere for locals and visitors.
What We’re Looking For:
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Proven experience in hospitality, food & beverage or bar management.
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A passion and interest in bar services and live music.
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Demonstrated ability to lead and train a team to deliver consistent, high-quality customer service.
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Skilled in cocktail making with a strong focus on presentation and consistency.
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Ability to manage in a fast-paced environment with a proactive and hands-on approach.
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Strong problem-solving skills and a professional approach to handling customer concerns and complaints.
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Current RSA (Responsible Service of Alcohol) certification.
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Current RSG
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Current Approved Manager's License
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Current RMLV
Join Our Team:
If you’re passionate about hospitality and eager to grow your career in a supportive and unique environment, we’d love to hear from you! Apply now with your resume and a cover letter that tells us why you’re the perfect fit for The Balcony.
