Role Title: System Flow Officer
Employment Type: Temporary Full Time
Position Classification: Nurse Manager Grade 3
Remuneration: $153629.36 - $156478.31, plus Superannuation
Location: 1 Reserve Road, St Leonards NSW
Hours Per Week: 40 hours per week, eligible for ADOs
Requisition ID: REQ667701
Closing Date: 11 June 2026 (11:59PM)
Join our System Management Branch at Ministry of Health for an exciting Temporary Full Time employment opportunity up to 30 June 2027 and be part of the team enriching health in millions of ways every day.
About us
- Explore boundless potential in a dynamic environment.
- Join a passionate team dedicated to innovation and creativity.
- Committed to fostering diverse and inclusive workplace for all.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role:
The Health System Operations Command Centre (HSOCC) plays a vital role in supporting system-wide situational awareness, operational coordination, and decision-making across NSW Health, particularly during periods of heightened demand.
The System Flow Officer, working collaboratively within the HSOCC, monitors and manages the operational flow and demand aspect of the health system to assist local health districts and speciality networks to achieve key performance indicators, and provides expert advice and governance to support HSOCC operations.
We are seeking an enthusiastic System Flow Officer with extensive experience working in a patient flow, or demand management position, with proven ability to effectively negotiate with stakeholders within a fast-paced, high-stakes environment.
This is a temporary full-time position, for up to 12 months, with the possibility for extension. On offer is a total of 40 hours per week, which is made up of the following shift types, across 7 days:
- AM: 0700-1530
- PM: 1400-2230
Please note:
- Onsite presence at 1 Reserve Road St Leonards is mandatory for all shifts.
- You must be able to work a variety of shifts, including weekdays and weekends.
- Job share applications will be considered on a case-by-case basis. Please outline availability in your cover letter.
What you’ll be doing
- The System Flow officer will support system and agency connectivity by providing a central point of contact for all escalations to the Ministry of Health (MOH) relating to system flow, capacity and demand.
- The position will monitor statewide ambulance Transfer of Care (TOC) according to the NSW Health Transfer of Care Delays Escalation Framework and assist with requests for matrix adjustments and escalations as necessary.
The successful candidate will
- Establish and maintain internal and external stakeholder relationships through effective communication, negotiation and issues management to engage stakeholders and ensure project deliverables are met.
- Monitor and evaluate risk and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and achieve project outcomes.
- Provide advice and information to health system stakeholders on emerging system flow issues to guide and facilitate timely resolution of problems.
Support project development and delivery of flow and demand initiatives in line with established plans, budgets, timeframes, policy objectives and other project and priorities.
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About you:
We are seeking motivated and committed individuals who can support the work of NSW Health with:
- Current Authority to Practice as a Registered Nurse with the Australian Health Practitioners Regulation Agency (AHPRA).
- Demonstrated experience working in a health system flow and demand management position, ideally at a District level.
- Proven ability to effectively negotiate with internal and external stakeholders in a pressured environment.
- An understanding of emerging health system flow issues and effective resolution strategies.
- Developed skills in planning and project coordination in a health environment.
- Experience in monitoring and evaluating health work processes to achieve project outcomes.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) explaining your interest and motivation in applying for this role and highlighting your relevant skills.
Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.
Capability application tool | NSW Public Service Commission
For role related queries or questions contact Nerida Bell [email protected] and quote REQ667701.
As an organisation we are committed to creating an accessible and inclusive workplace. If you require any adjustments during the recruitment process, please contact Khloe Yang on [email protected]
For more information about adjustments for individual needs, please visit the Inclusive recruitment of people with disability | NSW Government
Closing Date: 111 June 2026 (11:59PM)
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Our commitment to Diversity and Inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. For more information, please visit Diversity Inclusion Belonging
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
Additional information
- This is a temporary role and there may be opportunities for ongoing employment at grade.
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.
- For more information about working at the NSW Health, please visit our career portal.
Applications Close:11 June 2026 (11:59PM)
