About Us:
We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you'll discover something new, every day.
As part of our Customer Service team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.
About The Role:
We support and lead the creation of individualised memorial tributes and our Team is passionate about providing the highest level of Care to our customers.
With exceptional organisational and customer service skills, we project manage all plaque memorials, from initial purchase with our Sales Team, to memorial installation.
You will work closely with internal and external stakeholders to provide customer centric solutions and ensure customer needs are met.
About You:
To be successful in this role, you will:
- Act as a brand ambassador by modelling the SMCT values
- Ensure completion and verification of all documentation is in accordance with guidelines
- Track and record the sales journey of each customer to ensure a high level of customer service is provided and maintained from start to end
- Process and respond to client related enquiries including emails and phone calls in a timely manner
- Meet with customers face to face to guide and support them through their memorial journey with care and empathy
- Meticulously update computer records in our CRM
In addition to this, you will have:
- A passion for achieving and exceeding the customer service experience
- The capability to effectively build productive and professional relationships with a wide range of stakeholders
- Strong organisational skills with the ability to deliver multiple priorities under tight deadlines
- Exceptional communication (verbal and written) capabilities.
- Intermediate skills in Microsoft Office package; specifically in word, excel and outlook
- Working With Us
What’s on Offer:
We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:
- 12 RDOs per year
- Access to Leadership and Development Programs to foster professional growth and advancement.
- Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services.
- Flexible working arrangements.
- Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
- The opportunity to purchase additional annual leave.
- Discounts available at our employee café and onsite florists.
Don’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need.
We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.
If you have any access requirements which restrict you from fully participating in our recruitment process, please contact [email protected] so that we can discuss necessary adjustments.
We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible.
For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.
SMCT is an equal opportunity employer and a Diversity Council Australia Member.
