The NDIS Provider Administrator is responsible for providing high-quality administrative and operational support to an NDIS provider. The role involves managing participant records, service bookings, documentation, invoicing, compliance requirements, and communication with
Key Responsibilities
- Maintain accurate and up-to-date participant records and documentation.
- Manage participant onboarding, service agreements, referrals, and intake documentation.
- Coordinate participant schedules, support services, appointments, and staff availability.
- Process invoices, timesheets, service claims, and payment-related administration.
- Monitor NDIS plan dates, funding, service agreements, and relevant service arrangements.
- Liaise with participants, families, support coordinators, plan managers, support workers, and external providers.
- Maintain compliance with NDIS requirements, organisational policies, procedures, and privacy obligations.
- Prepare reports, spreadsheets, correspondence, forms, and other administrative documents.
- Assist with audits and maintain appropriate evidence and records.
- Manage emails, phone enquiries, filing, data entry, and general office administration.
- Follow up outstanding documentation, invoices, timesheets, and participant information.
- Support incident reporting, complaints administration, and quality-management processes.
- Ensure participant information is handled confidentially and professionally.
- Provide general administrative support to management and the wider NDIS team.
Essential Skills and Experience
- Previous administration experience, preferably within the NDIS, disability, aged care, community services, or healthcare sector.
- Strong understanding of NDIS processes and terminology.
- Excellent organisational and time-management skills.
- High attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to manage confidential and sensitive information appropriately.
- Competence with Microsoft Office, email, spreadsheets, and database/CRM systems.
- Ability to prioritise multiple tasks and meet deadlines.
- Professional, respectful, and participant-focused approach.
Desirable
- Experience with NDIS portals, rostering systems, CRM platforms, or practice-management software.
- Knowledge of NDIS claiming, service agreements, support coordination, and participant funding.
- Understanding of NDIS Quality and Safeguards requirements.
- Certificate III/IV or higher qualification in Business Administration, Community Services, Disability, or a related field.
Key Attributes
The successful candidate will be:
- Organised and reliable
- Detail-oriented
- Professional and approachable
- Confidential and trustworthy
- Proactive and solution-focused
- Comfortable working independently and as part of a team
- Committed to supporting positive outcomes for NDIS participants
Pay: $28.00 – $35.00 per hour
Work Location: In person
