About the Company
Sands Fridge Lines is a proudly family-owned Western Australian business and a leader in providing chiller, frozen, and ambient warehousing and distribution services across metropolitan and regional WA. With a strong history in the industry, we are committed to safety, reliability, and delivering exceptional service to our customers.
The Team
Based in Forrestfield, our small but dynamic Customer Service team works hard, supports one another, and enjoys having fun along the way. Together, we are passionate about delivering outstanding customer experiences and maintaining strong relationships with our clients.
Why Join the Sands Family?
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Join one of WA’s leading family-owned businesses
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Enjoy a fast-paced role where no two days are the same
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Weekly pay cycle
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Supportive work environment focused on growth and development
The Opportunity
We are seeking an experienced and motivated Customer Service Officer for an immediate start. Reporting to the Customer Service Manager, you will play a key role in maintaining and strengthening customer relationships while ensuring service excellence across the business.
This is a vital, front-facing role where your ability to communicate effectively and manage competing priorities will directly contribute to customer satisfaction and business success.
Key Responsibilities
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Communicate clearly and effectively with customers to understand and meet their needs
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Deliver high-quality customer service via phone, email, and other communication channels
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Provide timely updates regarding delivery schedules and changes
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Build and maintain strong relationships with internal teams and external clients
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Manage high volumes of enquiries while maintaining accuracy and professionalism
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Ensure clear communication of workflows, issues, and updates within the team
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Resolve customer issues efficiently to support customer retention
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Perform data entry and ensure accurate documentation is provided to relevant teams
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Assist with enquiries from metropolitan and regional depots
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Undertake additional duties as required
About You
To be successful in this role, you will demonstrate:
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Proven experience in a customer service environment
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Transport or logistics industry experience (highly regarded but not essential)
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Strong communication skills, both written and verbal
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A resilient, adaptable, and proactive approach
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Excellent time management and organisational skills
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Ability to work effectively under pressure in a fast-paced environment
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Sound knowledge of Microsoft Office (Word, Excel, etc.)
How to Apply
If you believe you meet the above criteria and would like to be part of the Sands team, please click ‘Apply for this Job’ and submit your resume along with at least two contactable referees.
Please note:
Applicants must have full working rights in Australia and be willing to undergo a pre-employment medical, including drug and alcohol screening. Only shortlisted candidates will be contacted.
