About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State, with a history of serving Queensland communities for more than 140 years.
At TAFE Queensland, we hold true to our values and keep our customers at the centre of everything we do. By living these values we continue to strengthen TAFE Queensland's reputation as a leading provider of high quality education and training. Our people are recognised for demonstrating these values in their everyday work:
Safety First
Focusing on our customer
Taking responsibility
Showing initiative
Working together
The Role
We have an exciting temporary full-time Participant Support Officer position available until 18 December 2026 (unless otherwise determined) to join our Faculty of English Language and Migrant Education, based at TAFE Queensland's South Bank Campus, however may be required to travel to different campuses.
As a Participant Support Officer, you will:
help participants in the SEE program to feel supported in their learning, remain engaged in training and achieve their goals;
help participants overcome barriers to successful participation and progress in educational activities; and
act as a point of contact for new participants and will help all SEE participants identify goals and future pathways.
This position reports to the Operations Manager.
Salary
The salary range for a Participant Support Officer is $78,541.80 - $87,148.65 (gross) per annum plus superannuation contributions of 12.75% of your salary.
Benefits
Four (4) weeks recreation leave (accrued annually)
12.75% Superannuation and Salary packaging options available
Wellbeing initiatives and social responsibility programs
Access to Employee Assistance Program
Key responsibilities
Provide sensitive and culturally appropriate advice, information and referrals to participants for assistance in accessing other services to enhance engagement and attendance.
Represent the organisation as the face of TAFE Queensland Brisbane, providing continuous excellence in the delivery of customer service to participants of the SEE program.
Maintain relevant participant databases, session logs and calendar of appointments.
Ensure all SEE participants receive a support session within the first 25 hours of tuition.
Facilitate the timely preparation of information, session notes, and routine correspondence with discretion, confidentiality and an awareness of privacy obligations and regional/departmental protocols.
Provide feedback and work collaboratively with educators and relevant stakeholders to support participant learning goals and pathways that support active engagement in training.
Build, manage and maintain positive, professional relationships with all partners and stakeholders to provide advice and input into the development and continuous improvement of support and services and to provide a service that is responsive to the needs of participants.
Actively utilise a range of software applications, databases, information systems to ensure that information is recorded to meet information, statistical, review, planning and service needs in line with the requirements of the contract.
Liaise with internal and external networks and agencies including culturally and linguistically diverse communities to raise the awareness of the SEE program and to build networks to support appropriate referrals for participants.
Contribute to the achievement of TAFE Queensland Brisbane's quality policies by encouraging an environment where high quality of work is achieved and is supported by the adherence/development of quality system documentation.
Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.
How you will be assessed
Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:
Demonstrated knowledge and understanding of the provision of pathway guidance, student support, or similar, to a diverse range of participants, to enhance engagement and attendance.
Demonstrated knowledge of career, study and employment options and the provision of appropriate career education.
Works collaboratively with a broad range of internal and external clients and stakeholders including people from diverse cultural and linguistic backgrounds to support training goals.
Highly developed communication skills, including ethical problem-solving skills, to provide information and support to participants on matters such as personal problems, learning difficulties, behavioural change and special requirements, whilst preserving rights to privacy.
Highly developed interpersonal, liaison and communication skills to communicate with stakeholders, manage relationships and engage with community groups and support services.
Demonstrated ability to achieve deadlines, manage issues, establish work priorities and ability to utilise applications including word processing, spreadsheets and databases.
Highly Desirable
Candidates who possess the following will be highly regarded:
Qualifications or experience in Community Services or Career Development.
How to apply
To apply for this role, please provide the following
a detailed resume including the contact details for two referees (one of whom is your current supervisor); and
a cover letter (maximum 2 pages) that outlines your experience, skills and abilities and responds to the 'How you will be assessed' criteria.
Applications must be submitted via TAFE Queensland's Recruitment Portal
Candidate applications may be considered for same or similar vacancies within 12 months of original advertisement closing date.
Closing date: 4:00pm, Monday 10 August 2026
Job Reference Number: TQ2026-706
Contact:
Amanda Jenkinson, Operations Manager
Email: [email protected] work is licensed under a Creative Commons Attribution 3.0 Australia License.
