If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.
You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact.
In this role, you'll:
Reporting to Director Performance Improvement & Optimisation within our Enterprise Transformation & Change branch, you’ll play a key role in improving how we design, align and deliver services.
You’ll use operating model thinking, business capabilities, and process and people insights to inform transformation and enterprise-wide ways of working.
You’ll lead the design and uplift of operating models across portfolios, divisions and branches, ensuring services are aligned to capabilities, processes and people and supporting how the organisation delivers in practice.
You’ll use service, process and capability data to provide clear insights on performance, risks and opportunities, helping leaders make informed decisions on where to focus effort, investment and resources.
You’ll influence and embed more consistent ways of working across the enterprise, connecting teams and improving how work is planned, delivered and continuously improved.
You’ll play a key role in building and strengthening a Business Architecture and Process Improvement Centre of Excellence - setting standards, frameworks and practical guidance that lift capability across the organisation.
You’ll partner closely with senior stakeholders to ensure initiatives are connected and aligned and facilitate workshops and working sessions that build shared understanding and clear direction.
You’ll also monitor how the operating model is performing over time, identifying gaps and risks and helping the organisation continuously improve and adapt.
This permanent position is located in our Macquarie Park office. The role is governed by our hybrid working model, which forms part of the organisation’s Flexible Working Arrangements and associated procedures. This includes a combination of required onsite attendance and approved remote working.
Apply now with your cover letter and resume.
For any enquiries, please contract Ciaran Martin on 0466 616 258.
For more information on this position and agency, view the role description and information pack.
About you
Tertiary qualifications in a relevant discipline or relevant experience, you’ll be a strategic thinker with experience in operating model uplift and enterprise transformation and a strong understanding of business capabilities, services and process analysis.
You’ll have demonstrated experience in data and insights to inform decisions and influence direction and comfortable working across complex, matrix environments with multiple stakeholders with the ability to build trust and influence at senior levels.
You’ll be an experienced facilitator who can run workshops and turn discussion into action while balances big picture thinking with delivery, staying outcome focused.
Experience working within or contributing to a Centre of Excellence model required.
If you enjoy connecting the dots and influencing how a large organisation works and delivers, this is a great opportunity to make a real impact.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Applications close 11:59 PM Wednesday 17 June 2026
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
