About the role:
The opportunity exists for a pro-active and resourceful Service Administrator to join our team on a 12-month fixed term basis to cover parental leave. Based in Hallam, Victoria, you will be responsible for providing quality administrative support to our internal and external stakeholders.
As the Service Administrator, you will be a highly motivated individual who thrives on being part of a team. You will be deeply passionate about delivering outstanding customer service and have the ability to multitask in a fast and challenging environment.
Key Responsibilities:
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Plan daily service schedule, book in jobs, troubleshoot, and resolve issues
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Accurately complete all documentation as it relates to service jobs and reports
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Build effective customer relations by understanding your customers
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Respond to technical enquiries
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Processing of quotes, orders, and invoices
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Manage customer, service records ensuring system is up to date
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Providing additional branch support by completing various adhoc administrative tasks
Essential Requirements:
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Previous experience in similar role
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Excellent communication, customer service and troubleshooting skills
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Confident in building rapport with internal and external stakeholders
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High level of accuracy and attention to detail
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Self-motivated with drive to meet and exceed results
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Highly Proficient in Microsoft applications – outlook/excel/word
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ERP experience highly advantageous
Ideally you will have a manufacturing background with a working knowledge of and experience with machinery products and services, but this is not essential
Benefits:
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Sitting/standing electronic adjustable desks
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Staff events such as company BBQs, Christmas Parties etc
- Free EAP service for staff and their families
- 24/7 counselling
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Free Fitness App
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Health Assessments and self-care programs
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Exclusive offers and discounts for well-known/leading brands and company’s
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Wellbeing articles
About the Company:
Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.
Apply Now
Join a leading Australian manufacturer and play a key role in driving operational excellence and innovation. Visit us at www.digga.com. To submit your application, click on the 'apply' button above.
