The EQ Hotel — Perth, WA
The EQ Hotel is seeking an experienced and passionate Executive Housekeeper to join our leadership team ahead of the opening of Perth’s newest luxury hotel.
This is a unique opportunity to lead the Housekeeping function from pre-opening through to operations, establishing standards, systems, and a service culture that delivers exceptional guest experiences and immaculate presentation across the hotel.
Reporting to the Rooms Division Manager, the Executive Housekeeper will lead all housekeeping operations, ensuring the highest standards of cleanliness, comfort, presentation, safety, and operational efficiency across guest rooms, public areas, and back-of-house spaces.
As part of the pre-opening leadership team, you will be responsible for establishing housekeeping systems, service standards, operating procedures, recruitment plans, training programs, inventories, and operational workflows prior to opening.
Following opening, you will oversee all housekeeping operations, driving quality, productivity, guest satisfaction, financial performance, team engagement, and compliance with hotel standards.
This is a hands-on leadership role within a luxury hospitality environment.
Lead all housekeeping operations across guest rooms, public areas, back-of-house spaces, laundry, and housekeeping support functions
Develop and implement housekeeping systems, SOPs, service standards, and operational workflows
Recruit, onboard, train, and develop the housekeeping team
Establish linen, amenity, equipment, and inventory management processes
Conduct room inspections, quality audits, and compliance reviews
Ensure exceptional standards of cleanliness, presentation, and guest comfort
Manage guest laundry, lost property, deep cleaning programs, and housekeeping administration
Investigate guest feedback and service issues and implement corrective actions
Monitor labour productivity, scheduling, and departmental performance
Manage departmental budgets, expenses, procurement, and supplier relationships
Lead continuous improvement initiatives to enhance service quality and operational efficiency
Work closely with Front Office, Engineering, Food & Beverage, and operational departments to support the guest experience
Recent experience as an Executive Housekeeper or Assistant Executive Housekeeper within a luxury hotel or upscale hospitality environment is essential
Minimum 5 years' experience in hotel housekeeping leadership roles
Pre-opening hotel experience highly regarded
Strong knowledge of housekeeping operations, quality standards, linen management, inventory control, and labour productivity
Experience using Opera PMS and hotel service optimisation systems highly regarded
Proven ability to lead, develop, and motivate large housekeeping teams
Strong commercial acumen with experience managing budgets and labour costs
Excellent communication, organisation, and stakeholder management skills
Ability to balance operational demands while maintaining exceptional quality standards
Valid Australian work rights
Be part of a luxury hotel pre-opening from day one
Opportunity to establish housekeeping standards, systems, and culture from the ground up
Join a collaborative leadership team in a landmark hospitality development
Lead a large and dynamic operational department
Competitive remuneration package and long-term career opportunity
If you are a hospitality housekeeping leader passionate about luxury service, operational excellence, and building high-performing teams, we would love to hear from you.
