- 5 weeks per year annual leave
- Salary packaging up to $15,900 + $2,650 meals/entertainment!
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We are committed to your success and will support you!
Lead, Inspire, Make an Impact – Service Manager (Coffs Harbour)
Ready for your next move — or a fresh start somewhere new?
Whether you’re a current Northcott leader ready to step up, an experienced Service Manager looking for your next challenge, or considering a move to the stunning Mid North Coast, this is your opportunity to lead meaningful change.
Join Northcott as a full-time Service Manager (12-month contract) based in Coffs Harbour across our accommodation and community services, where your leadership will directly shape outcomes for people with disability while building a strong, engaged team.
This role offers more than just career progression — it’s a chance to:
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Stretch your leadership capability across a diverse and growing portfolio
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Drive real impact in a regional community
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Relocate for lifestyle, with beaches, affordability, and a strong community feel
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Or step up internally, taking the next step in your leadership journey with Northcott
You’ll be joining a supportive, purpose-led organisation where your ideas are valued, your leadership is trusted, and the difference you make is seen every day.
About the Role
As a Service Manager, you will provide strong, values-driven leadership across your portfolio, ensuring high-quality, person-centred supports for people with disability.
You’ll lead and mentor your team to create a safe, inclusive environment where individuals can build independence, confidence, and achieve meaningful outcomes.
Key responsibilities include:
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Providing strategic leadership across your operations portfolio
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Representing Northcott in key forums, networks and stakeholder engagement activities
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Monitoring trends, risks and opportunities, and implementing appropriate strategies
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Driving the achievement of operational plans and service outcomes
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Overseeing day-to-day service delivery with a focus on sustainability and quality
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Promoting a culture of resilience, reflection and continuous improvement
About You
You’re a capable and ethical leader who can inspire, engage, and empower teams to deliver outstanding support.
Working with geographically dispersed teams, including Service Coordinators and support staff, you’ll foster collaboration, innovation, and a culture where people feel valued.
You will bring:
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Proven leadership experience with the ability to motivate and guide teams to high performance
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A collaborative mindset and the confidence to encourage new ideas and innovative approaches
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Strong communication skills, with the ability to lead with respect and courage
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The ability to balance customer, team and organisational priorities
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A solid understanding of the disability sector and person-centred support
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Confidence using systems and technology (including rostering and administrative processes such as Niara)
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Flexibility to travel and be present across service locations as required
Why Join Northcott?
At Northcott, we’re committed to supporting our people so they can do their best work and make a meaningful impact.
Benefits include:
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5 weeks annual leave – more time for what matters
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Salary packaging – up to $15,900 tax-free + $2,650 for meals and entertainment
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Perkbox access – discounts, rewards and everyday savings
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13 days personal leave
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14 weeks paid parental leave (after 12 months service)
Make a Real Difference
As a Service Manager, you’re the link between strategy and frontline service delivery. Every day, you’ll:
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Support your team through challenges
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Deliver meaningful outcomes for customers
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See the direct impact of your leadership
Ready to Apply?
We’d love to hear from you. Submit your resume outlining your experience and why you’d be a great fit for this role.
If you’re a current Northcott employee, please let your manager know you’re applying — an endorsement may be requested as part of the process.
For enquiries, contact [email protected].
Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at
[email protected] .
