Be the face of one of Cairns' most loved community aquatic centres.
At Tobruk Memorial Pool, we're passionate about creating outstanding experiences for every person who visits our facility. We're looking for an energetic, organised and customer-focused Coordinator.
This is a varied, hands-on role that works across multiple departments and is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating smooth, efficient operations.
If you're looking for a long-term career with a locally owned business that genuinely values its people and community, we'd love to hear from you.
Position Details
- Permanent Full-Time
- Sunday to Thursday roster
- Based at Tobruk Memorial Pool
What You'll Be Doing
- Supporting our Learn to Swim program with enrolments, bookings and customer enquiries
- Managing bookings for the Tobruk facility, including coordinating bookings for lane availability for the public, swim squads and groups such as Schools, Olympic Teams and local fundraising groups
- Liaising with Accounts to ensure that all bookings are invoiced correctly and within set timeframes
- Assisting with Merchandise orders and presentation
- Managing customer feedback professionally and ensuring timely resolution
- Assisting with events and general facility operations
- Working closely with the Facility Manager, Swim School Coordinator and Pool Operations Coordinator to ensure effective staffing and service delivery
- Maintaining high presentation standards throughout reception and customer areas
- Promoting Tobruk Memorial Pool and the Marlin Coast venues within the community
About You
You'll be someone who enjoys building relationships, solving problems and delivering exceptional customer service every day.
You'll also have:
- A genuine passion for customer service
- Excellent communication and organisational skills
- Experience using booking systems and business software
- A proactive, positive attitude with strong attention to detail
- The ability to work independently while supporting a wider team
- Knowledge of the Aquatics industry in particular Learn to Swim
- A minimum of two years' experience in hospitality, tourism, leisure, aquatics or a similar customer service environment
Essential Requirements
- Current First Aid and CPR Certificate
- Current RSA
- Food Safety Certificate
- Current Blue Card (Working with Children Check)
- Full Australian working rights (visa sponsorship is not available)
Why Join Marlin Coast?
Marlin Coast Swimming & Fitness is a locally owned organisation operating multiple aquatic and fitness facilities across Far North Queensland.
We're more than just pools—we're places where children learn life-saving skills, families connect, and our community stays active and healthy.
When you join our team you'll enjoy:
- A supportive and collaborative workplace
- Opportunities for professional development
- A varied role where no two days are the same
- The chance to make a genuine difference in your local community
Ready to Apply?
If you're an organised, customer-focused professional looking for your next opportunity, we'd love to hear from you.
Apply now with your resume and a brief cover letter.
As part of your application, please let us know the following:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have in a customer service or front-of-house coordination role?
- How many years' experience do you have in the hospitality, tourism, leisure or aquatics industry?
- Which First Aid qualifications do you currently hold?
- Do you have a current Blue Card (Working with Children Check)?
- What are your annual salary expectations?
Pay: $63,000.00 – $75,000.00 per year
Benefits:
Work Location: In person
