Position Outline
As part of the Connor Crew, you are responsible for supporting your store, store team, and manager. This is achieved by having a customer first mentality outfitting our customers with confidence, style and comfort as well as providing exceptional store presentation through efficiently carrying out operational tasks, by self and/or through the performance of others.
Connor management crew demonstrate a connection to our core values and cultural statements, bringing energy, drive, teamwork, and leadership to every shift.
Key Responsibilities
People
- Displays and fosters the Connor core values and cultural statements in others and self.
- Brings drive, energy and fun to every shift. You influence the vibe to the tribe!
- Conducts self professionally always.
- Work as part of the leadership Crew by actively communicating, collaborating, delegating, coaching, problem solving and delivering the store goals/focus.
- Is a Connor brand ambassador.
- Demonstrates respect and care for others.
- Uses common-sense and manners.
- Communicates clearly to the crew and with their line manager(s).
- Seeks and embraces feedback as part of our culture and understands this will be given from all levels of the business to encourage personal growth.
- Offers feedback to others in a respectful way to encourage personal and store growth.
- Contributes to a safe, inclusive and respectful workplace for all, and models behaviour that aligns to this.
- Enjoys people! Interacts positively with customers, crew, management, head office, centre staff, contractors etc.
- Creates a genuine and engaging work environment because of those positive interactions.
- Is a leader, coach, and mentor within competency.
- Assists with recruitment, training, and management of the crew.
Performance
- Takes ownership for the store and crew in the absence of the manager.
- Leads by example.
- Customers are always the first priority.
- Is a product expert! Understands products, features, and benefits, shares this with others.
- Actively uses Connor CLASS selling techniques and product knowledge to sell, outfit and service to the customers needs and wants.
- Contributes to the delivery of store sales and KPI benchmarks by delivering on personal targets and influencing the crew with their individual contributions.
- Records daily and weekly data into the stores red book (sales journal) to collaborate with the store manager.
- Identifies, plans, and completes store operational tasks to enhance both sales and the customers instore experience.
- Multi tasks where necessary and understands the pace and urgency of our business.
- Upskills self by attending training sessions, completing Dayforce learning, mirroring coaching and seeking feedback. Is a mentor to others as required.
- Takes an interest in fashion and current trends.
- Knowledge shares with fellow crew, coaching and developing them with any identified areas of opportunity.
- Always act with the companies best interest in mind.
- Any other performance task as required within skill and competency.
Operations
- Understands Connor operations, AP21, store procedures and processes.
- Personally, uses Dayforce to its full potential including updating leave, clocking on and off, completing learning activities, approving shifts etc.
- Encourages and supports the crew with compliance of their Dayforce requirements.
- Understands rostering processes and uses Dayforce to construct rosters, manage approvals and time sheets in the absence of the manager.
- Actively identifies, communicates, delegates and/or performs instore daily operational tasks, procedures, and processes.
- Understands that retail is detail! Supports and delivers on visual merchandising direction and standards.
- Delivers WTF excellence. (WTF = windows, tables, front racks).
- Actively supports and delivers on instore housekeeping and has pride of store.
- Understands and follows with integrity all internal and external security processes. Reports immediately any integrity concerns.
- Uses care and integrity with transactions, data entry and cash handling.
- Stock is the hero, efficiently and accurately processes stock deliveries including receipting, reworking, storing, and displaying of product..
- Prioritises best sellers in line with direction, always, in size and category.
- Efficiently and accurately processes markdowns, click 'n collect, ship from store and customer orders etc as required.
- Supports store and team in preparation for stock takes, completes with diligence and accuracy.
- Proactively identifies hazards and escalates any reported issues as required. Builds team awareness of WH&S and supports compliance with safety protocols and procedures to provide a safe working environment for all.
- Any other operational task as directed within skill and competency
