Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
As the YSL Education Manager, you will be the driving force behind educational excellence for one of our most prestigious and iconic Couture beauty brands. Reporting to the Brand Director, you will design and implement inspiring brand education and training strategies that empower our retail teams, elevate the consumer experience, and drive business success.
Your key responsibilities will be to:
- Develop & Deliver the YSL Education Strategy: Design and facilitate best-in-class YSL Education training programs (in person and virtually) —spanning brand inductions, product knowledge, luxury retail service, Beauty Tech tools and advanced sales techniques—for our Beauty Advisors and retail partners.
- Create Compelling Content: Author and adapt engaging training tools, tailoring global YSL material to resonate powerfully across the ANZ market.
- Manage & Develop Talent: Empower and direct the National Makeup Artist as a key direct report to elevate artistry standards and brand representation, while actively coaching, inspiring, and guiding the retail teams to execute flawless education initiatives, outstanding customer service and positive sales results.
- Collaborate Across the XL Model and with External Partners: Partner closely with key stakeholders internally across the Brand, CMO and CGO teams to align education strategies with the overall brand strategy, omni channel campaigns, CXE and NPS KPI’s and commercial objectives.
NB: This is a Max Term Contract until September 2027
We Are Looking For
We are seeking a strategic, artistic, and dynamic leader with a strong background in education and the luxury retail landscape. You have a gift for storytelling, a passion for high-end beauty, and a proven ability to translate brand strategy into engaging learning experiences that motivate teams and drive commercial results. We believe in your potential to grow and align with our values.
You're a great match for this role if you possess:
- Education & Training Delivery: Expertise in designing, coaching and facilitating impactful training programs for diverse audiences in a luxury retail environment with the ability to drive the achievement of excellent sales results and retail operation excellence.
- Artistry & People Management: Experience leading and mentoring specialized talent, specifically managing high-profile artistry roles like a National Makeup Artist to drive brand advocacy.
- Business Acumen: A strong understanding of the luxury market, retail dynamics, and how education contributes to achieving commercial targets.
- Modern Stakeholder Collaboration: Ability to navigate the XL model, building highly collaborative relationships across both Brand and CMO divisions.
- Creativity & Innovation: A flair for creating engaging content and embracing new digital tools and methodologies to elevate the learning experience.
- Travel Requirements: Due to the nature of this role, you will need to have the flexibility and availability to travel, attend events outside of business hours and act as an integral point of contact between your team, L'Oréal and key retail partners.
What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
- Real responsibility from day 1—there’s no sitting on the sidelines at L’Oréal.
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
