Medical Receptionist – Be Part of Something New
Join Elwood Village Medical from Day One
This is a rare opportunity to join a brand-new general practice – opening August – and help shape what a great clinic looks like from the ground up. If you're an experienced medical receptionist who takes genuine pride in your work, values a supportive team culture, and wants to be truly appreciated, we want to hear from you.
We're a beautiful new general practice in Elwood, led by established GPs who understand that exceptional patient care starts at the front desk. You're not just filling a seat – you'll be an integral part of building our practice culture, refining our systems, and creating the warm, professional experience our patients will come to rely on.
About the Role
This is a hands-on, rewarding position that blends front-desk patient care with meaningful behind-the-scenes contribution. You'll be a trusted point of contact for our patients, a key support to our clinical team, and a valued voice in how we grow and improve.
This is a permanent part-time role of 20 hours/week, with an option to expand as the clinic grows.
Key responsibilities include:
- Welcoming patients with warmth and professionalism, ensuring every visit starts on the right note
- Managing appointment books, recalls, and reminders with accuracy and care
- Answering calls, triaging enquiries, and coordinating scheduling efficiently
- Processing payments, Medicare and DVA billing with confidence and precision
- Maintaining accurate patient records and upholding strict confidentiality
- Supporting doctors and nurses to ensure smooth, efficient patient flow
- Contributing to the setup, improvement, and ongoing refinement of practice systems
- Helping foster a calm, organised and positive clinic environment
About You
You're the kind of professional who sets the tone. You bring warmth to every patient interaction, stay composed when it gets busy, and take quiet pride in doing things well. You notice what needs doing and do it – without being asked twice.
You'll bring:
- Proven experience in medical reception or healthcare administration
- A genuine passion for patient care and customer service excellence
- Solid knowledge of Medicare, DVA billing and health fund processes
- Confidence with practice management software – Best Practice experience highly regarded
- Strong computer literacy across Microsoft Office and general admin systems
- Excellent organisational skills, attention to detail, and the ability to prioritise
- A professional, respectful approach and a natural team-first attitude
- The initiative to contribute ideas and help a new practice grow
Essential selection criteria
- Minimum 2 years' experience as a medical receptionist in a GP practice
- Exceptional verbal and written communication, showcasing compassion, attention to detail, and composure
- A demonstrated respectful team approach with a passion for quality improvement
- Available for permanent shifts on Monday, Friday and Saturday
Desirable selection criteria
- Confidence in using Best Practice Software
What We Offer
Be there from the very start and play an active role in shaping the practice!
- A genuinely supportive, close-knit team with experienced, approachable GPs
- A modern, purpose-built clinic in a great Elwood location
- Ongoing training, development and recognition of your contribution
- The chance to make a meaningful difference to patients every single day
- A role where your professionalism, ideas and initiative are truly valued
If you're ready to bring your skills to a practice that will appreciate everything you offer – we'd love to hear from you.
Work Location: In person
