Department: Property Services
Department/Agency: NSW Trustee and Guardian
Location:
Parramatta, NSW, AU, 2150
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Req ID: 84645
Senior Property Officer – Real Estate – NSW Trustee and Guardian
Ongoing full-time opportunity
Location: Parramatta. Flexible and hybrid working options available.
Clerk Grade: Level 5/6. Base salary $102,936 p.a. to $113,579 p.a. plus 12% superannuation and annual leave loading
About us
At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.
We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
About the team
Financial Performance and Investments Division comprises teams supporting the financial and investment needs of our clients as well as maintaining, enhancing, and protecting their assets. These services cover the management of properties, shares, investments, and other personal assets; the processing of customer and third-party payments and receipts; the handling of a range of taxation matters; developing financial plans and budgets to support our customers; and providing corporate frameworks, tools and services for Procurement, Project Management Governance, and Budgeting and Reporting to the organisation.
About the role
This role manages high-volume and complex real estate matters for NSW Trustee and Guardian customers, including property sales, leasing and rentals. You will work with customers, families, service providers and colleagues to make informed property decisions, manage caseloads and deliver timely, customer-centred outcomes. The role may also involve attending property auctions and travelling within NSW.
Day to day, you will:
Manage complex real estate transactions, caseloads and property-related financial decisions.
Engage with customers, families and stakeholders to support informed decisions and positive outcomes.
Contribute to quality service delivery through the phone roster, collaboration and knowledge sharing.
Attend property auctions and travel within NSW as required.
For more information about the position, view the role description.
About you
Applications are encouraged by candidates who demonstrate the following skills, knowledge and experience:
Tertiary qualifications or equivalent real estate experience, including property sales, leasing or NSW conveyancing.
Ability to manage complex, high-volume property matters.
Strong customer service, including with vulnerable customers.
Clear communication with customers and stakeholders.
Ability to support colleagues with complex cases.
Strong organisation and prioritisation skills.
Sound ethics, confidentiality and compliance awareness.
Confidence using systems and improving processes.
Commitment to quality, customer-focused outcomes.
Sound like you? We would love to hear from you!
Essential requirements
As per the role description
What we offer
NSW Trustee and Guardian offer interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
various leave options (recreation, parental, and flex leave of up to 24 days per year)
career development including study leave and acting opportunities
access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
complete the online application
submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
Read: writing your job application for tips on the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Monday 27 July 2026
For enquiries about the role, please contact Jessica Mendoza Principal Property Officer, Estate Management via email:
[email protected].
For enquiries about the recruitment process, please contact Talent Advisor, Hina Maudarbocus on
[email protected].
Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
If you need an adjustment in the recruitment process, please contact People and Culture via email at
[email protected]
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
