- Queensland based locations
- $79,346 (plus 15.4% superannuation)
Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
QLD Service Delivery Branch is responsible for engaging with participants and managing participant plans and supports. Planning teams provide direct service delivery for NDIS participants; engaging with participants and managing participant plans and supports to ensure nationally consistent participant experiences aligned to the Participant Service Guarantee.
The APS4 Planner role is a team membership position that will work within defined parameters relating to the team’s area of responsibility. The role requires the application of well-established policy, principles, practices and procedures to achieve outcomes that support and contribute to NDIA’s objectives to ‘build a world-leading National Disability Insurance Scheme’.
You will provide operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertake some research and analysis activities.
As an APS4 Planner you will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of service delivery matters to resolve moderately complex enquiries.
Duties of the Role may include:
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Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making
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Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.
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Gather, assess and analyse information and supporting evidence
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Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes.
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Liaising with key stakeholders including Partners in the Community to deliver services to participants.
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Resolving issues and complaints in relation to participant plans.
- Completing administrative and data entry tasks relating to participants.
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Contributing to the achievement of key performance indicators, including planning targets.
The ideal candidate will have:
- A willingness to work within a team environment.
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The ability to work within a dynamic fast paced environment and work to deadlines/ timeframes.
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A positive contemporary attitude to people with a disability and value social inclusion and diversity.
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Adaptable communication and people skills.
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Flexibility and be able to work under general supervision and direction.
- The ability to manage confidential and sensitive information.
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High levels of integrity and professionalism to support our values and mission
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Experience in the disability and/or allied health sector would be desirable, however it is not essential.
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
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You will work for a socially inclusive and culturally diverse workplace
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Access to higher superannuation and above market leave entitlements
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Competitive remuneration and working conditions that support a positive work life balance
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Access to ongoing professional development and learning
As these roles are required to be performed from Beenleigh, Bundaberg, Caboolture, Cairns, Chermside, Hervey Bay, Inala, Ipswich, Mackay, Maroochydore, Mount Gravatt, Robina, Rockhampton, Toowoomba, Townsville and Woodridge offices, remote working arrangements will not be considered.
Ongoing and non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11.30pm AEST Thursday 18 June 2026
If you have any questions, please contact Workforce.QLD at [email protected]
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact NDIA Recruitment on .
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.
APS4 Planner Candidate Pack - word Opens in new window
APS4 Planner Candidate Pack - pdf Opens in new window
