Hamilton Island is seeking an experienced and hands-on Housekeeping Team Leader to support the daily operation of our Housekeeping team. Working directly on the floor, you'll lead Room Attendants and Self Checkers to ensure guest rooms are cleaned, inspected and ready on time while maintaining the high standards of presentation and service our guests expect.
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Step into leadership and guide a busy resort housekeeping team
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Live island-side with no commute and tropical reef lifestyle
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Enjoy staff perks including gym access and dining discounts
As Housekeeping Team Leader, you'll run the shift on the floor, coordinating Room Attendants and Self Checkers while taking responsibility for the quality and readiness of rooms within your assigned area. This is a hands-on leadership role where you'll inspect rooms, support daily cleaning requirements, guide team members and keep Housekeeping Management informed of room progress and operational issues.
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Lead Room Attendants and Self Checkers throughout the daily shift
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Coordinate room priorities and ensure rooms are released within required times
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Inspect guest rooms to ensure cleanliness and presentation standards are met
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Give particular attention to VIP rooms and special guest requirements
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Perform Room Attendant duties and clean rooms when operationally required
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Monitor room progress and escalate potential delays to the Housekeeping Supervisor
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Maintain housekeeping trolleys, equipment, vehicles and service areas
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Report maintenance issues, damage and safety hazards promptly
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Liaise with Front Office and Maintenance regarding room readiness and issues
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Respond to guest requests and enquiries professionally and courteously
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Assist with the induction and on-the-job training of new team members
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Coach team members on cleaning methods, room sequencing and equipment use
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Support compliance with key control, chemical handling and WHS procedures
You are an experienced housekeeping professional ready to take the next step into leadership. You lead from the floor, have an excellent eye for detail and know how to keep a team focused and organised during a busy shift. You're approachable, reliable and committed to ensuring every room is guest-ready to the required standard.
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Driver Licence with the ability to drive on Queensland roads (Essential)
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Nationally Recognised Responsible Service of Alcohol Certificate (Essential)
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Demonstrated knowledge of housekeeping duties and responsibilities
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Previous Service Attendant experience in a 4 or 5-star hotel environment
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Excellent communication and interpersonal skills
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Strong attention to detail and room presentation standards
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Ability to provide day-to-day direction and support to team members
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Physically fit and able to carry a 10kg back-mounted vacuum cleaner
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Reliable and flexible to work a rotating roster
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Positive and professional approach to team leadership
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders – make your next career move one to remember!
