A great opportunity exists for a dynamic and motivated Japanese Speaking Tour Coordinator to join H.I.S. Australia Pty Ltd on a Full Time basis in Cairns. H.I.S. Australia Pty Ltd is part of the multinational Japanese travel company H.I.S. Co. Ltd (www.his.co.jp/english/). The company's philosophy is to contribute to the advance of world peace and mutual understanding by increasing the knowledge of people in the world through tourism, and thereby overcoming the difference of nationality, race and religion.
As a Japanese Speaking Tour Coordinator you will processes customer inquiries and bookings for travel arrangements including, coach bookings, accommodation, day tours, car-hire, transfers; working over the telephone, on-line and face to face.
Responsibilities are, but not limited to:
- Answer queries from travel agents and offer suggestions on tours, travel routes, accommodation and local customs
- Provide literature and information on local tours and places of interest
- Assist travel agents in preparing itineraries for tourists
- Confirm travel and accommodation reservations and inform clients of bus, plane, ship and train connections; as well as notifying clients of travel dates, baggage limits, medical and visa requirements
- Provide information on tourist attractions or tours available, and procedures regarding lost or stolen documents; as well as climates and customs, relevant government regulations and use of credit cards or traveller's cheques;
- Provides in-depth information on particular sites
To be considered for the position, the candidate must have the following:
- Fluency in both English & Japanese required;
- Full Working Rights, Australian Citizenship or Permanent Residency would be advantageous
- Familiarity with Microsoft Suite and ability to learn different systems
- Excellent communication skills and rapport-building ability
- Questioning and listening skills
- Attention to detail and sound problem solving ability
- Excellent geographical knowledge of Australia (particularly Sydney) and its tourism attractions and destinations.
- Customer Service experience, preferably in an inbound tour operator environment (preferred, but not essential)
It is essential to know this is a career and not a job, therefore a professional positive attitude is necessary. All further training will be provided for the successful candidate.
Job Type: Full-time
Pay: $55,000.00 – $60,000.00 per year
Work Location: In person
