Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at aware.com.au
Your New Role
We're looking for an experienced people leader to join our Member Engagement team as a Team Leader. In this role, you'll lead a high-performing team of Service Consultants, creating an environment where your people thrive while delivering exceptional experiences for our members and employers.
Please note this is a full time, max term opportunity until August 2027.
Some responsibilities include:
- Lead, coach and develop a team of Service Consultants to deliver exceptional member experiences across phone, written, digital and face-to-face interactions;
- Drive a high-performance culture focused on service excellence, member advocacy and achieving team objectives;
- Partner with fellow leaders to improve first contact resolution, customer satisfaction and service outcomes;
- Conduct quality monitoring, provide coaching and feedback, and ensure adherence to compliance standards;
- Identify and implement process improvements that enhance team capability, efficiency and member outcomes; and
- Support change initiatives, new programs and operational improvements across the Service Centre.
How do you exceed our expectations?
- The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
- Shown experience within financial services, superannuation or other regulated industries will be highly regarded;
- Knowledge of superannuation and relevant legislation is advantageous;
- Proven leadership experience within a Contact Centre, Service Centre or Customer Operations environment;
- Strong coaching and mentoring capability with a passion for developing high-performing teams;
- Proven experience leading through change and driving continuous improvement initiatives;
- A customer-centric mindset with a genuine commitment to delivering outstanding service;
- You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
- Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
- Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
- Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
- Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
