Operations Team Leader (Service Coordination)
About Us
My Guardian is a rapidly growing, leading Australian Aged and Disability Care provider. We don’t just provide care; we empower people to live independently and with dignity.
We are scaling fast, and our Head Office in Sydney Olympic Park is high-energy, collaborative, and focused on delivering exceptional outcomes.
The Opportunity
We are looking for the absolute best Operations Team Leader in the business to lead, mentor, and drive our team of Service Coordinators.
This isn't a passive sit-back role. You will be the engine room of our daily coordination, ensuring our rostering is flawless, our team is motivated, and our clients receive world-class service. If you are an assertive, highly organized leader who thrives in a fast-paced environment and loves taking ownership, this is your next move.
What You’ll Be Doing:
Lead & Mentor: Manage, train, and upscale a fast-moving team of Service Coordinators to hit their KPIs and develop their careers.
Master the Roster: Oversee complex scheduling and rostering to ensure 100% shift coverage with zero gaps.
On-Call Ownership: Participate in an on-call roster to handle emergency shift changes and critical operational issues.
Client & Stakeholder Management: Build rock-solid relationships with clients, families, and case managers, fostering a fierce customer-first culture.
Financial Oversight: Monitor funding usage closely to prevent under or over-expenditure.
Quality & Compliance: Ensure all staff are fully qualified/trained for their shifts, handle escalation of complaints swiftly, and drive continuous improvement.
What We Are Looking For:
Proven Leadership: Demonstrated experience leading and managing teams in a fast-paced scheduling, rostering, or high-volume call-centre environment.
Operational Excellence: Exceptional organization skills with the ability to meet tight deadlines under pressure.
Strong Communication: Direct, clear, and assertive communication style—you know how to manage stakeholders and motivate a team.
Tech Savvy: Strong computer skills. Bonus points if you have previous experience with Alayacare.
Attention to Detail: You don't let things slip through the cracks, especially when it comes to compliance and funding.
What’s In It For You:
The Package: Highly competitive salary package tailored to your experience.
The Perks: Free gym access, healthy office snacks, and refreshments.
The Culture: Exceptional team vibe, monthly company events, and weekly Friday afternoon drinks/nibbles at HQ.
Growth: Real training and clear career development pathways in a business that is expanding rapidly.
Ready to Apply?
We need someone to hit the ground running. If you are a high-performing leader who wants to make a massive impact, apply now by submitting your resume.
Please note: We are moving quickly on this, and only shortlisted candidates will be contacted.
