Home Services Lead | BlueCare | Toowoomba Aged Care Facility
Make a meaningful difference with BlueCare
We’re looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.
As our Home Services Lead, you will play a pivotal role in delivering high-quality, person-centred services across home environments—ensuring every interaction reflects care, safety, and excellence. This is a hands-on leadership role where you’ll guide your team, oversee daily operations, and drive service performance, creating a positive experience for residents, families, and stakeholders alike.
Lead the day-to-day delivery of food services, cleaning, and laundry services
Coach, support, and develop your team, building a strong, accountable, and engaged culture
Ensure services are delivered safely, efficiently, and to a consistently high standard
Oversee workflow, rostering, and operational performance
Maintain compliance with food safety, infection control, and quality standards
Build positive relationships with residents, families, and internal stakeholders
Identify opportunities to improve service delivery and enhance the customer experience
Contribute to a culture of continuous improvement, quality, and care
As an experienced service operations leader, ideally within aged care, healthcare, or a similar environment, you’ll be self-motivated, proactive, and bring strong leadership capability. You’ll empower your team to deliver safe, high-quality, person-centred services, while reinforcing the importance of food safety, compliance, and continuous improvement. You’ll demonstrate:
Strong knowledge of food safety, infection control, and service standards, supported by experience in a regulated environment
Experience leading teams across kitchen operations, cleaning and/or laundry services
Proven leadership capability, including coaching, rostering, and building a positive team culture
A proactive approach to problem-solving, organisation, and continuous improvement
Effective communication and interpersonal skills, with the ability to engage with residents, families, and stakeholders
Essential qualifications & licences:
Certificate IV in Leadership & Management (or Diploma)
A relevant trade or operational qualification (e.g. Certificate IV in Hospitality, Commercial Cookery or similar), or equivalent supervisory experience
Food Safety Supervisor Certification
Ability to satisfy all required probity checks in line with legislation and BlueCare policies
Employee Benefits:
Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family, we’d love you to be too
Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
Provide welcoming, safe & nurturing services for children
Implement measures to prevent child abuse and neglect within our services
Appropriately and immediately address child abuse and neglect if it does occur
Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email [email protected]
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.
