Retail Business Services Manager - Bourke Street Bakery | Sydney
Bourke Street Bakery is looking for a commercially minded and highly organised Retail Business Services Manager to support and strengthen the backbone of our growing business. This is a hands-on role that sits at the intersection of people, systems, and performance—ideal for someone who thrives on structure, process, and making things run better.
About the Role
You’ll oversee and streamline key business functions across HR, payroll, systems, and retail operations. Reporting to the General Manager, you’ll ensure our stores and head office are supported with efficient processes, accurate data, and scalable systems. Direct reports two.
Key Responsibilities
Systems & Technology
- Own and manage core business platforms including Deputy, Abacus, Zeemart, Flex, Dropbox, OneDrive, MYOB and Zero.
- Troubleshoot, optimize, and improve system usage across the business
Finance & Commercial Support
- Support entry-level accounting functions
- Deliver commercial data analysis to inform business decisions
- Maintain product master data including RRP, costings and margin
People & Payroll
- Oversee payroll processes and compliance
- Manage HR onboarding and employee lifecycle
- Maintain and interpret HR Awards and employment conditions
Operations & Retail Support
- Manage and support all retail operations and services
- Oversee inventory systems and processes
- Develop, implement, and maintain SOPs across retail and head office
- Drive agreed business projects from concept to execution
About You
- Experience in retail, hospitality, or multi-site operations
- Advanced IT Skills including Advance Excel, macros and basic coding
- Strong understanding of HR processes, payroll, and awards
- Comfortable working with multiple systems and improving workflows
- Highly organised with strong attention to detail
- Commercially aware with solid analytical skills
- A practical operator who gets things done
Why Join Us
You’ll be joining a well-loved Australian brand with a strong culture, loyal customer base, and clear growth ambitions. This role offers real ownership and the opportunity to shape how the business operates behind the scenes. You will be based in Banksmeadow. This is an in-office role. Great discounts on product and
Job Type: Permanent
Pay: $100,000.00 – $110,000.00 per year
Benefits:
- Employee discount
- Free drinks
- Free food
Education:
- Bachelor Degree (Preferred)
Experience:
- Food industry: 2 years (Preferred)
Work Authorisation:
Work Location: In person
