Key responsibilities include:
- Managing and controlling the daily retail operations of the Gelatissimo store to ensure efficient service and achievement of operational objectives.
- Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences.
- Selecting, training, rostering, supervising and evaluating the performance of retail staff.
- Monitoring gelato, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control.
- Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets.
- Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records.
- Implementing pricing, product display, promotional and local marketing activities in accordance with franchise and business requirements.
- Ensuring attractive product presentation, accurate product information and consistent customer service standards.
- Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction.
- Planning staffing and stock requirements for weekends, public holidays, local events and periods of high customer traffic.
- Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency.
- Ensuring compliance with workplace health and safety, food safety, hygiene, franchise and other applicable regulatory requirements.
- Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures.
To be considered for this role, applicants should have:
- At least 1 year of relevant work experience in a similar retail management role (or part-time equivalent).
- Hold at least a Diploma of Hospitality Management or an equivalent relevant qualification.
- Strong leadership and staff supervision skills
- Well-developed communication and customer service abilities
- Good organisational and problem-solving skills
- Ability to work effectively in a fast-paced retail and hospitality environment
- Sound understanding of stock control, sales performance and daily operational management
Pay: $85,000.00 per year
Work Location: In person
