Customer Service Representative
SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading
Location: Richmond Service Centre
Employment Type: Ongoing Part-Time 20 hours per week
Flexibility is essential, as this role operates across a six-day roster, including every second Saturday. Minimum shift duration is 4 hours.
We are currently recruiting for our teams at Richmond Service Centre, with exciting opportunities for Customer Service Representatives.
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.
About you
Do you thrive in a busy customer focused environment where every day feels different? Do you enjoy helping people face to face, explaining things clearly and finding solutions with patience and empathy?
If you’re passionate about great service, love being the person others turn to for support and take pride in creating positive moments for customers, this role could be a great fit.
You’ll be the frontline of our customer experience, assisting with a wide range of enquiries while staying calm, professional and focused on helping people feel supported.
Sound like you? We’d love to hear from you!
Your Impact
As the first point of contact in our Service Centres, you will help customers feel supported, informed and confident using our services. Your friendly approach, patience, and ability to explain things simply will shape every customer’s experience.
You’ll work closely with your team to keep things running smoothly, create a welcoming environment, and handle complaints or complex enquiries with care and accuracy.
Your professionalism and commitment to great service will help build trust in our centres and encourage more customers to use our digital services.
To succeed in this role, you’ll need:
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Wednesday 19 August 2026 at 9:59am
For enquiries relating to recruitment please contact Joy Lethieullier via
[email protected]Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 40 hours per fortnight- (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
