Regulatory Operations Officer
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Join SafeWork NSW and support licensing decisions that keep regulated industries across NSW safe!
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Clerk Grade 5/6, salary starting from $102,936 + superannuation
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Ongoing, Full Time, based in Gosford. Hybrid working available with specific landing days required.
About us
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
About the role
The Regulatory Operations Officer role provides expertise in licensing within SafeWork NSW and is responsible for assessing applications from individuals and businesses operating in regulated industries. This includes the assessment, review, and quality assurance of authorisation-related applications, with decisions made in accordance with relevant legislation, policies, and procedures. Regulatory Operations Officers also provide accurate information, guidance, and support to customers and stakeholders to promote compliance and ensure the integrity of regulatory outcomes.
To learn more about the role, please
About You
The role operates within a high-volume environment, requiring strong time management skills and a demonstrated ability to prioritise competing tasks. The role will also manage stakeholder expectations, including resolving complex or contentious matters. An ideal candidate will maintain professionalism and positive working relationships, knowledge of legislation, policies and regulatory requirements.
To be successful for this role you will:
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Demonstrate strong analytical and decision-making skills, with the ability to interpret and apply legislation and policy
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Provide excellent stakeholder support, providing clear advice and ability to resolve complex enquiries
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Apply a high level of attention to detail and commitment to the accuracy and quality of advice provided
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Demonstrate effective time management skills, with the ability to work in a high-volume environment and prioritise tasks to meet deadlines.
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Experience with licensing or systems such as AMANDA, WSMS, GLS, TRIM, SALESFORCE or similar is beneficial.
How to apply
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter (no more than 2 pages) and resume (no more than 5 pages) outlining your capabilities and experience relevant to the role.
Application closing date: Monday 10th August 2026 (9:59AM)
For enquiries relating to the recruitment process, please contact Tayla Gibbs at
[email protected]
Closing Date: Monday 10th August 2026 (9:59AM)
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tayla Gibbs at
[email protected]
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
