We are building a casual pool of support workers ahead of expanding into aged care and home care, and we are looking for people who want consistent clients, a roster that respects their time, and a team small enough that their name is known.
Being upfront about timing: this is casual pool recruitment. Our aged care application is still in progress, and services in that stream cannot commence until it is approved, so we are not able to give you a firm start date — that decision is not ours to make. Work may not begin for some months. What we are doing now is recruiting, screening and inducting people so that when approval comes through you can start promptly rather than waiting another six weeks on paperwork.
There are no guaranteed hours and no fixed roster at this stage. Joining the pool commits you to nothing, you are free to hold other work while you wait, and you can decline shifts that do not suit you. If you need guaranteed hours starting immediately, we would rather tell you now that this is not the right role for you. Some casual shifts may become available sooner through our existing NDIS services, though please do not apply on the assumption of immediate work. We will keep you posted on where the application is up to either way.
About Reachwell Support
Reachwell Support Pty Ltd is a registered NDIS provider delivering community and in-home supports across Western Sydney and surrounding areas. We are expanding into aged care and home care, including Support at Home and DVA community nursing. We are a small, clinically-led team — you will know the people you work with, and your work will be visible.
Pay
- $45.27 to $50.61 per hour, depending on your experience and qualifications. This is SCHADS Award Level 2 to Level 3 including the 25 per cent casual loading, at the rates that applied from 1 July 2026.
- Penalty rates apply on top for evenings, weekends and public holidays.
- Hours are not guaranteed. You are offered shifts as they become available and you can decline any that do not suit you.
- Travel time between clients is paid, and a kilometre allowance applies.
- As a casual you are paid the loading in place of annual leave and personal leave. Superannuation of 12 per cent is paid on your earnings.
- Casual conversion to permanent part-time may be available in future once the service is established and regular hours exist, in line with your rights under the Fair Work Act.
About the role
When shifts commence, you will:
- Provide personal care including showering, dressing, grooming and continence support, in line with each client’s care plan
- Assist with domestic tasks, meal preparation, shopping and household management
- Support community access, social participation and transport to appointments
- Provide respite support to clients and their carers
- Assist with mobility, transfers and the safe use of equipment
- Record accurate progress and shift notes in ShiftCare at the end of every shift
- Identify and report changes in a client’s condition, incidents, and any risk to the client’s safety
- Work within the Aged Care Quality Standards, the NDIS Code of Conduct and Reachwell Support’s policies
What you will need
- Certificate III in Individual Support (Ageing, Home and Community, or Disability), or equivalent experience
- Current First Aid and CPR certificates (HLTAID011 or equivalent)
- Current National Police Check and NDIS Worker Screening Check, or willingness to obtain
- NDIS Worker Orientation Module completion, or willingness to complete
- Current driver licence, comprehensively insured vehicle and willingness to transport clients
- Right to work in Australia
- Reliability — clients depend on you arriving when the roster says you will
Highly regarded
- Experience in aged care, Home Care Packages or Support at Home
- Medication assistance competency
- Manual handling, infection control and dementia care training
- Certificate IV in Ageing Support or Disability
- A second language, particularly Arabic, Hindi, Urdu, Nepali or Mandarin
What we offer
- Paid induction, completed up front so you are ready when shifts start
- Consistent client allocation wherever possible, so you build real relationships rather than rotating through strangers
- Flexible rostering built around your availability
- Ongoing training at no cost to you
- Direct access to clinical leadership — no call centre between you and a decision
- A genuine pathway to regular hours as the aged care service scales
What happens after you apply
1. We review your application and come back to you within five business days, either way.
2. If we progress you, we will arrange a short interview and confirm your qualifications, screening and availability.
3. Successful applicants join the casual pool. We complete your induction and onboarding so you are ready to work.
4. We contact you when shifts become available, and keep you posted on the aged care approval in the meantime.
How to apply
Apply through this advertisement with your resume and a short covering note outlining your relevant experience and your availability.
Reachwell Support is an equal opportunity employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disability, and people from culturally and linguistically diverse communities.
Successful applicants must hold a current National Police Check, NDIS Worker Screening Check and, where applicable, a Working with Children Check before commencement.
Pay: $45.00 – $50.00 per hour
Application Question(s):
- Which days and times would you generally be available once shifts commence?
Licence/Certification:
- Driver Licence (Required)
- NDIS Worker Clearance (Preferred)
- National Police Check (Preferred)
Work Authorisation:
Work Location: In person
