Healthivia is seeking an experienced, people-focused, and highly organised Practice Manager / Senior Team Support officer, to lead our administrative team and elevate the client experience across our growing multi-disciplinary allied health organisation.
This is a key leadership role responsible for driving administrative performance, ensuring operational excellence, and supporting both clinicians and consultants, and clients throughout their recovery journey.
Key Responsibilities
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Lead, support, and develop the administrative team to deliver outstanding client service
- Oversee scheduling, client enquiries, billing, and daily operations
- Ensure smooth, compliant, and efficient service delivery across the practice
- Monitor and improve administrative performance, systems, and processes
- Support clinicians to ensure seamless client care and experience
About You
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Proven experience as a Practice Manager or in a similar leadership role
- Strong leadership, organisational, and communication skills
- Experience within allied health or healthcare (highly desirable)
- A genuine passion for people, systems, and service excellence
Key Skills & Experience
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Excellent time management skills and ability to meet deadlines in a fast-paced environment
- Demonstrated commitment to delivering high standards of client care and service delivery
- Extensive experience managing administration in a clinical or allied health setting
- Strong problem-solving skills with a proactive, solutions-focused mindset
- Experience with billing systems and schemes, including Medicare, HICAPS, PRODA, NDIS, and icare
- Experience with query resolutions in a highly regulated environment
- Extensive knowledge about referral allocation and funding requirements within different schemes.
- Solid understanding of privacy legislation and compliance requirements
- High attention to detail with the ability to work both autonomously and collaboratively
- KPI-driven, with the ability to understand and influence broader business outcomes
Requirements
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Australian working rights
- Valid Working With Children Check (WWCC) and Police Check
- Strong IT proficiency (Google Workspace, Microsoft Office, Zoom)
- Working knowledge of PRODA, Medicare, and NDIS systems
Why Join Healthivia?
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Be part of a growing and supportive allied health practice
- Play a key role in shaping client experience and operational excellence
- Work alongside a passionate team committed to improving client outcomes
If you are a motivated and experienced Practice Manager looking to make a meaningful impact, we would love to hear from you.
Beneco has been a proud leader in the field of rehabilitation services since 2006, operating across multiple compensable insurance schemes. Join an award-winning and caring team and be recognised for your contribution with a variety of perks, ongoing career development and a fantastic work environment. Our work continues to grow so is the need for more amazing team members to join our supportive and fun team. At Beneco we’re dedicated to making sure our team is as well looked after as our clients.
