JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties &
responsibilities
Proactively develop and manage the relationships with the Landlord, Sub-Tenants and Client to ensure service delivery expectations are exceeded.
Be the first point of contact for all communication with Landlords and Sub-Tenants including proactive engagement to undertake preventative maintenance, capital works, Landlord consents and lease obligations.
Drive activity with Landlords in emergency situations.
Monitor and manage all work orders which are a landlord responsibility to not greater than 30 days unless as approved as part of a larger strategy.
Ensure compliance with all relevant legislation, occupational health and safety, environment and risk management policies and procedures via the Facilities Managers.
Manage Landlord and Sub-Tenant obligations as per the terms of the lease.
Support make-good and all other lease termination commitments at expiry or sooner determination and facilitate onsite hand back with the Landlords.
Proactively liaise with the Lease Administration team to ensure all lease terms are accurately reflected in the lease information database (Portfolio) in a timely manner.
Manage Portfolio to ensure data accuracy of >98%.
Assist in management of property operating expenditure across the portfolio including preparation of budgets, management of debtors and reporting, expenditure reporting, accruals, seeking opportunities to reduce costs and increase revenue while adhered to the agreed financial timetable.
Support to achieve financial year budget within +/- 1%, excepting any variances agreed with Westpac (such as changes to network plan or closure sites).
Ensure payment of relevant lease expenses in a timely manner – including outgoings, statutory costs, insurance and any other costs payable under the lease.
Review and validate monthly rent roll variances and provide commentary on changes.
Assist with regular portfolio management reports, within specified timeframes, detailing property status and performance including recommendations on property and leasing issues.
Comply with all requirements of the client contract and meet or exceed key performance indicators.
Actively encourage an environment that supports being responsible for improvement, teamwork, cooperation, performance excellence and personal success.
Support a culture of best practice and innovation and pro-actively develop and implement strategies, policies and procedures for the property management functions.
Assist and support Facilities Management and the other Portfolio Managers in their absence.
Team Environment
Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success.
Positively contribute to team meetings.
Actively support other team members.
Always maintain respect for other staff.
Performance
Objectives
To provide outstanding customer service by strategically delivering exceptional property management outcomes in the allocated property portfolio that support Westpac's delivery of services to their customers and aligns with the retail network plan objectives.
It is critical for this role to engage with stakeholders across all levels of the business to ensure that service delivery expectations are met without introducing financial or tenure risk to Westpac.
Provide superior client service.
Contribute to growth of company.
Meet assigned financial targets.
Enhance own professional and personal skills
Actively support other team members.
Required Qualifications,
Skills & Experience
Real Estate representative certificate essential.
Experience working in a high-volume environment with a major landlord or retailer preferred.
Experience in property / contract / project management related fields.
Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.
Goal oriented and focused on meeting performance targets.
Excellent client service and communication skills.
Ability to work well in a team environment.
Drivers Licence required.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
