Job description
Quest Bunbury is hiring a Full time Receptionist role in Bunbury, WA. Apply now to be part of our team.
Requirements for this role:
Flexible hours available
2-3 years of relevant work experience required for this role
Expected salary: $71,500 per year
Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.
Quest Bunbury is a 53 room property located in Bunbury, opposite Koombana Beach and a 10 minute walk to Bunbury's CBD. The property opened in 1999 and has won multiple industry awards. Quest Bunbury provides accommodation to both corporate & leisure markets and with its Studio, One, Two & Three Bedroom Apartments is ideally suited to meet all room type requirements.
Quest Bunbury now has an exciting opportunity available for a General Receptionist to join its team on a Full-Time basis.
The Role
We are seeking a reliable and enthusiastic General Receptionist. This is a vital role, responsible for managing day-to-day reception duties, coordinating communication across departments, and supporting administrative functions.
Key Responsibilities
Answer, direct, and transfer incoming telephone calls to departments such as reservations, accounts, maintenance, and housekeeping
Provide clear and professional responses to client inquiries regarding invoices, orders, and services.
Record and manage deliveries, marketing event bookings, housekeeping inventory, and accounts receivable
Receive and resolve customer complaints with professionalism and efficiency
Handle incoming and outgoing correspondence, faxes, and deliveries
Perform general clerical support, including data entry, filing, mail dispatch, photocopying, and word processing
Support the reservation team if needed
What We're Looking For
Minimum 2 years of experience in a receptionist, administrative, or customer service role (hospitality or multi-departmental experience a plus)
Excellent verbal communication and telephone manner
Strong organizational and multitasking skills
Ability to handle complaints calmly and professionally
Confident with Microsoft Office Suite, email, and phone systems
High level of attention to detail and accuracy in data entry and record-keeping
Benefits
Competitive salary: $71,500 + super
Join a supportive, welcoming team
Work in a well-established business with opportunity for growth
Be part of a diverse and fast-moving environment
Pay: $71,500.00 per year
Work Location: In person
