Key ResponsibilitiesCoffee & Beverage Service
- Prepare high-quality espresso coffee and specialty beverages consistently.
- Maintain coffee quality, grinder calibration and espresso machine standards.
- Ensure efficient service during busy breakfast and lunch periods.
- Train team members in coffee preparation and service standards.
Customer Service
- Deliver exceptional customer service and build relationships with regular customers.
- Handle customer enquiries and resolve complaints professionally.
- Maintain a welcoming and positive atmosphere.
Team Leadership
- Supervise Front of House staff during shifts.
- Delegate daily duties and monitor staff performance.
- Provide coaching and support to team members.
- Assist with onboarding and training of new employees.
- Ensure staff comply with company policies and procedures.
Café Operations
- Open and close the café according to company procedures.
- Manage daily cash handling and POS transactions.
- Monitor stock levels and communicate ordering requirements.
- Ensure cleanliness and presentation of the café at all times.
- Maintain food safety and hygiene standards.
- Ensure compliance with Occupational Health & Safety requirements.
Administration
- Complete opening and closing checklists.
- Report maintenance issues.
- Assist with rostering when required.
- Support management in achieving sales and labour targets.
Essential Skills & Experience
- Minimum 2 years' experience as a Barista.
- Minimum 1 year in a supervisory or team leader role.
- Ability to produce consistent high-quality coffee under pressure.
- Strong leadership and communication skills.
- Excellent customer service skills.
- Ability to multitask during busy periods.
- Good understanding of café operations.
- Current Food Safety knowledge.
- RSA preferred (or willingness to obtain).
Pay: $26.44 – $30.00 per hour
Work Location: In person
