Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark!
ABOUT THE ROLE
We’re looking for a CRM Specialist to join the Digital Marketing team at Accent Group, supporting Hype DC, Platypus Shoes and SUBTYPE. This is a hands-on role responsible for delivering CRM and lifecycle marketing activity across email, SMS and automated customer journeys.
KEY RESPONSIBILITIES
- Build and manage customer segments within our Customer Data Platform (CDP) to support targeted email and SMS campaigns.
- Plan and execute weekly CRM campaigns aligned to key promotions, product launches and commercial objectives.
- Develop and optimise lifecycle journeys across the customer funnel, including welcome, onboarding, abandoned cart, abandoned browse and re-engagement.
- Manage campaign setup, testing and deployment across CRM channels, ensuring campaigns are delivered accurately and on time.
- Partner with Marketing, eCommerce, Buying and Planning teams to bring campaigns and product stories to life across CRM.
- Analyse campaign and customer performance, providing actionable insights to improve engagement, conversion and retention.
- Own the A/B testing roadmap across CRM, using insights to continuously optimise content, messaging and customer journeys.
- Manage creative briefing and design reviews for automated CRM campaigns, including ongoing optimisation of existing content.
- Monitor CRM and loyalty performance against business KPIs and identify opportunities for growth.
- Ensure all CRM activity complies with relevant privacy and spam legislation and best-practice data governance.
- Stay across emerging CRM, digital, AI and industry trends to identify new opportunities to enhance the customer experience.
ABOUT YOU
- 3+ years’ experience in CRM, email marketing, digital marketing or a similar role.
- Hands-on experience with CRM, ESP and marketing automation platforms.
- Experience working with customer data and CDP platforms, including audience segmentation and personalisation.
- Strong analytical skills, with experience using tools such as GA4 and Looker Studio.
- Commercially minded, with a strong understanding of campaign performance and digital KPIs.
- Proven ability to manage multiple campaign types across acquisition, retention and win-back.
- Strong attention to detail and highly organised, with the ability to manage multiple priorities in a fast-paced environment.
- A collaborative approach and ability to work effectively with cross-functional teams.
WHY JOIN US?
Join a fast-paced, collaborative Digital Marketing team and work across Hype DC, Platypus Shoes and SUBTYPE, with the opportunity to make a real impact on customer engagement and digital growth. Enjoy 40% discount across Accent Group brands, career development opportunities and a Support Office based in Cremorne!
At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.
