Summary:
The Customer Delivery Coordinator plays a vital role in ensuring the seamless delivery of products and services within the building and construction industry. This position is essential for maintaining high levels of customer satisfaction and operational efficiency. The successful candidate will coordinate logistics, manage customer communications, and support the delivery team to meet project deadlines and client expectations.
Responsibilities:
- Coordinate and oversee the delivery of products to customers, ensuring timely and accurate fulfilment of orders.
- Communicate effectively with customers to provide updates on delivery status and address any concerns.
- Collaborate with the logistics team to optimise delivery routes and schedules.
- Maintain accurate records of deliveries and customer interactions in the company database.
- Assist in resolving any delivery-related issues or discrepancies in a timely manner.
- Support the sales team by providing delivery information and assisting with customer inquiries.
- Monitor and report on delivery performance metrics to identify areas for improvement.
Qualifications:
- Associate degree or equivalent experience in logistics, supply chain management, or a related field.
- Proven experience in a customer service or delivery coordination role, preferably within the building and construction industry.
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
- Proficient in using logistics software and Microsoft Office Suite.
- Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
