Location: Birtinya, Sunshine Coast QLD
Employment type: Full-time
Reports to: Head of Retail
Worklocker Sunshine Coast is one of the region’s leading destinations for workwear, safety gear, and work boots, with stores in Maroochydore, Kawana, and Morayfield, plus a dedicated garment decoration facility.
We stock the industry’s best brands, including FXD, Steel Blue, CAT, Blundstone, Mongrel, Bisley, KingGee, Hard Yakka and more. Every day, we look after tradies, industrial workers, local businesses, schools, government departments and customers who need quality gear they can rely on.
Our Kawana store is a major part of our growth on the Sunshine Coast. Based in Birtinya, it services a fast-growing trade, industrial and commercial area and plays a key role in supporting both retail customers and business accounts across the southern Sunshine Coast.
We’re looking for a hands-on, commercially minded Store Manager to lead our Worklocker Kawana team.
This is a genuine leadership role for someone who enjoys being on the floor, driving sales, developing people, solving problems, and creating a store environment customers want to come back to.
You’ll be responsible for the day-to-day running of the store, sales performance, team leadership, stock management, customer service, and making sure the store presents professionally at all times.
This is not a back-office role. You’ll lead from the front, set the standard, and take ownership of the store as if it were your own.
- Manage, mentor, train and coach a diverse team of staff
- Recruit, roster and manage full-time and casual employees
- Build a positive, professional and customer-focused team culture
- Hold the team accountable to service standards, sales performance and store expectations
- Report regularly on team performance, sales, stock and operational issues
- Work closely with the Head of Retail and other store managers on group-wide initiatives
- Achieve and exceed monthly sales budgets and KPIs
- Drive sales through strong customer service, product knowledge and team engagement
- Identify and develop B2B and trade account opportunities in the local area
- Monitor store and team performance daily and take action where required
- Look for opportunities to grow basket size, repeat business and customer loyalty
- Support local businesses with uniform, footwear, PPE and decoration solutions
- Deliver a consistently high standard of service on the shop floor
- Build long-term relationships with trade, industrial and business customers
- Champion product knowledge across the team
- Resolve customer issues quickly, fairly and professionally
- Make sure customers leave with the right product, not just any product
- Manage stock levels, replenishment and stocktakes
- Ensure the store is clean, well merchandised and easy to shop
- Maintain strong visual merchandising and store presentation standards
- Oversee cash handling, banking and end-of-day procedures
- Manage store processes, compliance and operational standards
- Work with the wider business to ensure stock, customer orders and special orders are followed through properly
- 3+ years’ experience managing a retail store, ideally in workwear, safety, footwear, hardware, trade supplies or a related category
- A genuine passion for workwear, safety gear and customer service, or a strong willingness to learn the industry quickly
- Strong leadership skills with the ability to build, motivate and hold a team accountable
- A customer-first mindset and the ability to build strong relationships with regular trade and business customers
- A proven track record of hitting sales targets and growing store performance
- Confidence with retail POS systems, stock management and basic reporting
- Experience with Retail Express would be an advantage
- Reliable, organised and able to juggle priorities in a busy retail environment
- Strong communication skills and a practical, solutions-focused approach
- Availability to work a Saturday rotation
- Competitive salary plus performance-based incentives
- Generous staff discounts on workwear, safety gear and boots
- Ongoing brand and product training from industry-leading suppliers
- A genuine opportunity to grow with a successful, locally owned business
- Supportive owners who back their managers to run their stores
- The chance to lead an important store in a growing Sunshine Coast business
Apply below
Applications close 17th July 2026.
Worklocker Sunshine Coast is an equal opportunity employer.
