Location: Maroochydore, Sunshine Coast QLD
Employment type: Full-time
Worklocker Sunshine Coast is a locally owned business with three stores — Maroochydore, Kawana and Morayfield — plus our own garment decoration facility. We stock the brands that matter: FXD, Steel Blue, CAT, Blundstone, Mongrel and more. We look after tradies, industrial workers and businesses across the region, every single day.
We’re looking for a hands-on, commercially minded Store Manager to lead our Worklocker Maroochydore team.
This is a genuine leadership role for someone who enjoys being on the floor, driving sales, developing people, solving problems, and creating a store environment customers want to come back to.
You’ll be responsible for the day-to-day running of the store, sales performance, team leadership, stock management, customer service, and making sure the store presents professionally at all times.
This is not a back-office role. You’ll lead from the front, set the standard, and take ownership of the store as if it were your own.
- Manage, mentor, train and coach a diverse team of staff
- Recruit, roster and manage full-time and casual employees
- Build a positive, professional and customer-focused team culture
- Hold the team accountable to service standards, sales performance and store expectations
- Report regularly on team performance, sales, stock and operational issues
- Work closely with the Head of Retail and other store managers on group-wide initiatives
- Achieve and exceed monthly sales budgets and KPIs
- Drive sales through strong customer service, product knowledge and team engagement
- Identify and develop B2B and trade account opportunities in the local area
- Monitor store and team performance daily and take action where required
- Look for opportunities to grow basket size, repeat business and customer loyalty
- Support local businesses with uniform, footwear, PPE and decoration solutions
- Deliver a consistently high standard of service on the shop floor
- Build long-term relationships with trade, industrial and business customers
- Champion product knowledge across the team
- Resolve customer issues quickly, fairly and professionally
- Make sure customers leave with the right product, not just any product
- Manage stock levels, replenishment and stocktakes
- Ensure the store is clean, well merchandised and easy to shop
- Maintain strong visual merchandising and store presentation standards
- Oversee cash handling, banking and end-of-day procedures
- Manage store processes, compliance and operational standards
- Work with the wider business to ensure stock, customer orders and special orders are followed through properly
- 3+ years’ experience managing a retail store, ideally in workwear, safety, footwear, hardware, trade supplies or a related category
- A genuine passion for workwear, safety gear and customer service, or a strong willingness to learn the industry quickly
- Strong leadership skills with the ability to build, motivate and hold a team accountable
- A customer-first mindset and the ability to build strong relationships with regular trade and business customers
- A proven track record of hitting sales targets and growing store performance
- Confidence with retail POS systems, stock management and basic reporting
- Experience with Retail Express would be an advantage
- Reliable, organised and able to juggle priorities in a busy retail environment
- Strong communication skills and a practical, solutions-focused approach
- Availability to work a Saturday rotation
- Competitive salary
- Generous staff discounts on workwear, safety gear and boots
- Ongoing brand and product training from industry-leading suppliers
- A genuine opportunity to grow with a successful, locally owned business
- Supportive owners who back their managers to run their stores
- The chance to lead an important store in a growing Sunshine Coast business
Apply below
Worklocker Sunshine Coast is an equal opportunity employer.
