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Manager Business Services
Salary: PSO Level 7 $139,860 - $149,485 per annum
Location: Perth CBD
Unit/Division: Health and Disability Services Complaints Office > Business Services
Work Type: Permanent - Full Time
Position No: 20010414
Closing Date: 2026-07-07 4:00 PM
CRVCID No. 731982
This is a Permanent Full Time appointment at 75 hours per fortnight
Your new role
Are you a strategic thinker with a passion for strong governance and organisational performance? Are you looking for an opportunity to lead Business Services in a values-driven agency that makes a difference to the community?
The Manager Business Services is responsible for leading the delivery of corporate functions that underpin the agency’s effectiveness. This includes finance, human resources, ICT, risk management, procurement and business operations. You will play a key role in ensuring the agency meets its statutory and compliance obligations while supporting continuous improvement and best practice across all business services.
In this role, you will take a hands-on approach to delivering core business services while also providing strategic advice to the Executive on financial management, workforce planning, governance and operational performance. You will be responsible for directly undertaking key processes, including budget development, financial reporting, and audit and risk activities, while ensuring alignment with whole-of-government requirements and policies.
You will lead a small but high-performing team, fostering a collaborative and accountable culture. You will also work closely with internal, and external stakeholders, including central agencies and service providers, to ensure systems, processes and services support the agency’s objectives.
Our agency values flexibility, work–life balance and a supportive work environment. To succeed in this role, you will be highly organised, solutions-focused, and comfortable operating across a broad range of corporate disciplines. Strong leadership, communication and stakeholder management skills are essential.
We are looking for someone who is proactive, detail-oriented and committed to continuous improvement. Experience in the public sector and a strong understanding of governance, financial management and compliance frameworks will be highly regarded.
If you would like to know more about the role, please don’t hesitate to reach out to the contact person below for a confidential discussion.
About HaDSCO
We are an independent Statutory Authority providing complaint resolution services in the health, mental health and disability sectors in Western Australia and the Indian Ocean Territories. Our service covers the private, public and not-for-profit sectors and prison health services. To find out more about us, please visit our website at www.hadsco.wa.gov.au.
We are a dynamic organisation, with a focus on customer service and achieving positive outcomes from the complaint resolution process. We also have a commitment to providing an impartial, high-quality service, and we are always looking for ways to do things better.
The Office recognises, values and embraces the diversity of the Western Australian and Indian Ocean Territories communities, including differences in culture, ethnicity, religious beliefs, sexuality, gender identity, age, abilities and life experiences. The Office is committed to providing an inclusive and respectful workplace for all staff and encourages applicants from a diverse range of backgrounds to apply for the role.
Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact Business Services on (08) 6551 7600 or by email at
[email protected]
Want to know more?
Director Sarah Cowie would be happy to talk with you on 6551 7626 or can be reached via
[email protected] . You can also talk with her about reasonable requests for things we can do to support you to participate fully in this recruitment.
Eligibility to Apply: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
How to apply
You’ve heard from us, now we’d like to hear from you.
Submit your application online by clicking the ‘Apply for Job’ button at the bottom of this page. You will need to provide:
A comprehensive CV that clearly shows your experience relevant to this role.
A statement of no more than 2 pages addressing the position essential criteria.
The names and contact details of 2 professional referees, one of whom is a current supervisor or manager.
Please allow plenty of time to submit your application, as late, mailed, emailed and proforma applications will not be accepted.
To be successful with your application, you will be required to:
Undertake a criminal record screening, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.
Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):
12% employer contributed superannuation into a fund of your choice. For more information on superannuation click here.
Access to generous salary packaging arrangements
Flexible working arrangements
Professional Development Opportunities and Study leave/assistance
Flexible working arrangements
Flexible leave arrangements
Other professional and location based allowances
Selection Criteria: Please see the attached Job Description Form (available online at www.jobs.health.wa.gov.au).
If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
Submitting your application
Your application must be submitted online by 4:00PM Tuesday 7 July 2026. You must have a current, valid email address to apply online and this email address will be used to communicate with you.
Other information
Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within the Health and Disability Services Complaints Office and/or the wider public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.
LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.
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