Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Parramatta, NSW, AU, 2150
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Job reference number: 108063
Employment type: Permanent Full-Time
Salary range: $137551.0-$154055.0
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You’re agile, keen and open to meaningful work and opportunities that come your way.
You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.
In this role, you'll:
Working as part of a team delivering high‑quality customer services and contract management for NSW Motorways Tolling Operations customers, clients and distributors,
This role will see you manage and deliver customer service operations, lead customer and distributor relationships, implement disciplined contract management practices, collate and analyse customer feedback and insights, initiate continuous improvement opportunities, and provide advice to executive leaders to inform product management strategy and delivery.
You will lead effective, responsive and customer‑focused service and contract management outcomes in a fast‑paced, high‑volume operational environment with complex client, distributor and stakeholder relationships across Australia and New Zealand.
For more information on this position and business unit, view the role description and information pack
About you
Your proven experience delivering quality customer services and managing customer service and contract management functions formed across fast‑paced, high‑volume customer service, commercial or contract‑based environments will see you manage complex customer and distributor relationships, address service and contractual issues, analyse feedback and performance data and drive continuous improvement to lead to high customer satisfaction, optimised contractual performance and improved revenue and service outcomes.
You’re recognized as a customer service and contract management leader, skilled at leading teams, managing customer and distributor relationships and analysing service performance, experienced in delivering customer‑focused outcomes and contract management solutions within regulated and commercially focused operational environments.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM, Sunday 19th July 2026
For more information about this role, please contact
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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