Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
We have two 12 months fixed term opportunities to step in and play a pivotal role in transforming and optimising People Services at Australia Post. Working closely with leaders across People Services and the broader People & Culture function, you'll help enhance service delivery, streamline processes and drive continuous improvement initiatives that create better outcomes for employees and the business. Partnering closely with the wider HR function such as Payroll Services, Employee Relations and Case Management teams, you'll use data, technology and stakeholder collaboration to identify opportunities, embed sustainable improvements and elevate the overall employee experience.
As Australia Post continues to evolve its service delivery model, you'll have the opportunity to leverage emerging technologies, including AI, to improve processes, enhance knowledge management and support smarter, more efficient ways of working across People Services.
You’ll also
- Partner with People Services leaders, service owners and subject matter experts to identify and implement service improvements that enhance efficiency, consistency and customer experience.
- Lead the optimisation of People Services processes, workflows, knowledge assets and operating procedures to support service transition and ongoing operational excellence.
- Analyse service performance data, trends and customer insights to provide recommendations that drive informed decision-making and continuous improvement.
- Act as a key business SME for ServiceNow HRSD, translating operational requirements into system enhancements and supporting testing and deployment activities.
- Develop training, knowledge resources and change support materials that build capability across People Services teams and embed sustainable ways of working.
About you
You're a collaborative and solutions-focused professional who thrives in a fast-paced, complex environment and is passionate about improving the employee and customer experience. With a strong continuous improvement mindset, you enjoy partnering with stakeholders, using data to inform decisions, and guiding teams through change to deliver better service outcomes. You bring resilience, adaptability and a customer-first approach that aligns with Australia Post's culture of collaboration, innovation and delivering as one team.
You’ll also have
- Demonstrated experience in HR, with a sound understanding of HR lifecycle processes, policies and service delivery practices.
- Proven experience in service optimisation, business analysis and identifying opportunities to improve operational performance and customer outcomes.
- Hands-on experience with ServiceNow and request management technologies, with the ability to support system enhancements and process improvements.
- Strong analytical and reporting capability, including experience using Power BI (nice to have) and Microsoft Excel to interpret data and provide actionable insights.
- Experience working in change, transformation or continuous improvement environments, with exposure to project management methodologies and change frameworks.
What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
