Client Care Officer - Macquarie Park
Make a real difference working within our Client Services Team as a Client Care Officer to support the teams who make a meaningful difference in the lives of people with vision and hearing loss.
Enjoy flexibility, two weeks of additional leave, and access to not-for-profit salary packaging benefits.
This is a Permanent Full-Time opportunity (38 hours per week) reporting directly to the Client Experience Lead & Client Services Network Lead and will work onsite at our Macquarie Park Headquarters.
About You:
- Experience in healthcare, audiology or client support services.
- Understanding of funding pathways for hearing-related services.
- Experience working with referral partners such as audiologists, ENTs or hearing care providers.
- Experience handling medical referrals, patient intake and coordination of hearing assessments.
- Strong verbal and written communication skills as well as detail orientated.
- Excellent time-management and organisational skills, with the ability to manage multiple clients at various stages of the intake process while maintaining accuracy in scheduling, documentation and communication.
- Ability to handle sensitive client information with confidentiality.
- Experience using client relationship management (CRM) systems.
- Working knowledge of Microsoft Office programs, including Word, Excel, PowerPoint and other programs/systems as necessary.
- Valid Working with Children Check clearance (WWCC) number.
- Valid NDIS Worker Check.
- Obligation to become familiar with and comply with child protection policies and legislation, as amended from time to time.
Our Purpose and Ambition
NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.
NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.
We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.
How to apply:
If this role sounds like you, please click on the apply button and follow the prompts.
If you would like to learn more, please reach out to Joanne Fleetwood, Client Experience Lead at [email protected] for a confidential chat.
NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.
