About Us
The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne.
Our beautiful hotel is looking for Porter's to join our Concierge team.
We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.
About the Role
Reporting to the Assistant Concierge, you are the first and last point of contact for our guests, therefore great customer service skills are a must! Sound knowledge of public transport, local attractions, restaurants and events in Melbourne are essential elements of the role.
We have full-time & part-time positions available, on a rotating roster over 7 days, including morning and afternoon shifts.
Responsibilities
- Providing coverage at the hotel entrance in order to greet and attend to all guests on arrival and departure.
- Ensuring the prompt delivery and collection of luggage to their rooms.
- Providing helpful, friendly and personalised service, including attending to guest errands and requests.
- Providing accurate information on all facilities within the hotel.
- Valet parking of guest cars.
Skills and Experience
- One year experience in a similar role or 5-star hotel environment.
- Australian Manual Drivers Licence a must.
- A real passion for delivering positive outcomes.
- Strong customer service skills.
- Communication and time management skills.
- Exceptional eye for detail and a positive attitude.
- Previous Opera knowledge will be highly regarded.
Benefits
- Work in Melbourne’s iconic Grand Heritage Hotel
- A creative, focused and energetic work environment.
- Gain access to our EAP including free counselling and wellness resources.
- Tailored training and development plans.
- Opportunities for progression in a growing hospitality group.
- Daily delicious and nutritious staff meals.
- Generous staff discounts across all venues (The Hotel Windsor, Aru, Antara, Saadi & Kudo).
You must have full work rights in Australia to apply. Please note that only short-listed candidates will be contacted for this role.
Job Types: Full-time, Part-time
Pay: $25.85 – $38.78 per hour
Benefits:
- Employee discount
- Professional development assistance
- Referral program
Experience:
- Customer Service: 1 year (Required)
Licence/Certification:
- Full Driver Licence (Required)
- Manual Driver Licence (Required)
Work Authorisation:
Work Location: In person
