The Role
Are you a cleaner who is looking to take a step up and expand their career further? We are seeking a cleaning team leader to support the cleaning team at Otway Retreats. The aim of this role is to provide training, identify and arrange maintenance to support and ensure the homes we manage are maintained to the highest of standards.
Your typical day-to-day responsibilities will include:
Overseeing the cleaning team staff to ensure our standards are always met.
Supporting with training, and best practice to maximize outcomes and efficiencies of the cleaning team
Attending homes under management to identify and resolve maintenance issues as necessary.
To attend homes and identify possible improvements to maximise owner returns and ensure high guest satisfaction.
Cleaning of homes to support the cleaning team
Property checks post cleaning to identify any issues and inconsistencies, and to ensure homes are always guest ready.
Keeping an eye on stock and inventory levels and undertaking orders as required.
General administration and co-ordination of training and implementing policy updates.
Requirements
Has excellent communication and customer service skills, being comfortable working with and leading teams.
Has a significant background in cleaning homes and a thorough understanding of what is required in short term holiday rental presentation.
Has a background or knowledge of undertaking basic handyman tasks and coordinating maintenance.
Is detail-oriented and organized, capable of handling multiple tasks simultaneously while meeting deadlines.
Is proactive and can work independently, but is also a team player who is eager to collaborate with others.
Can solve problems creatively and is flexible to adapt to changing circumstances or unexpected challenges.
Has high level administration and organizational skills.
Must have car and drivers license
Some weekend work is required as well as after hours assistance (shared on a roster)
Ideal Hours - Subject to negotiation
4-5 days per week + remote after hours messaging on a roster from home 1-2 nights per week 6pm - 9pm
Remuneration
We offer a competitive salary, commensurate with experience and qualifications and hours worked.
Laptop provided.
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