About Endeavour Tools
Endeavour Tools is a family-owned company deeply passionate about automotive specialty tools and diagnostic equipment for cars and trucks. Our premium products are distributed through renowned retailers such as Burson, Repco, SuperCheap, and more. Situated in Scoresby, our tight-knit team offers a friendly and positive working environment, complemented by ample parking.
About the Role
An all-rounder role that will suit an outgoing, energetic person who enjoys talking to people and getting stuck into practical, hands-on marketing.
We welcome applications from persons with existing experience (including those interested in stepping into marketing) or from recent graduates, with a passion for automotive.
On the sales side your responsibilities will include managing the end-to-end process for heavy commercial vehicle diagnostic tool sales, , and assisting with inbound customer communications. Because there's more to the day than the phone, this role will also be contributing to our day-to-day marketing activities.
And with regards marketing expect hands-on involvement in email campaigns, social posts, product content etc. As a result, it's ideal for someone early in their sales and marketing career and / or looking for the opportunity to get involved in marketing.
A strong interest in the automotive sector is highly valued.
Key Responsibilities
1. Customer Communications: act as a first point of contact for customers. Answer inbound phone calls and manage the sales inbox, responding to enquiries promptly and professionally. From time to time, make friendly check-in calls to existing customers (this is not an outbound call-centre role).
2. Diagnostic Tools: manage the demo process for truck scan tools and liaise with customers on subscription renewals.
3. Sales Support: prepare quotes, invoices and contracts, and handle sales-related documentation and communication.
4. Marketing Activities: support our day-to-day marketing, such as: email campaigns, social media posts, short product videos and other promotional content. Help prepare sales presentations and collateral; and assist with trade shows and retailer promotions.
5. Cross-Functional Collaboration: work closely with Accounting, Sales and Operations to ensure a seamless sales process and a positive customer experience.
6. Process Improvement: identify and propose improvements to enhance the efficiency of the sales department.
Qualifications & Skills
- An outgoing, sociable personality: you enjoy talking with a wide range of people and are comfortable and confident on the phone.
- Clear and fluent communication in both spoken and written English.
- A positive, can-do attitude, strong multitasking ability and a genuine desire to learn new skills.
- Efficient and quick to complete work, with strong problem-solving skills and an inquiring mind.
- Comfortable with everyday digital tools, social media and content creation; solid Excel skills are a plus.
- A genuine interest in, or affinity for, the automotive sector (preferred). Experience in automotive (such as in sales, parts, administration, service, maintenance or engineering) is highly regarded but not essential.
- A degree in marketing, communications, media or business is well regarded, but not essential if you have relevant automotive experience.
- The legal right to work in Australia.
What We Offer
Salary: Competitive salary depending on skills and experience.
Work Schedule: Permanent, full-time, Monday to Friday (generally 8:30 am to 5:00 pm), with no weekend work required. We're open to discussing flexible arrangements for the right person.
Work Location: In-person at Scoresby, VIC 3179. This is a fully on-site role, so candidates who can reliably commute from the local area (or nearby suburbs) are preferred.
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Work Location: In person
