Three Blue Ducks is a group of passionate, sustainability-focused restaurants known for championing local producers, thoughtful food and genuine hospitality. With venues across NSW and Victoria, we’re all about good food, good people and good vibes.
Behind every great Ducks experience is a team that cares deeply about what we do - from the farmers and producers we work with, to the guests who walk through our doors.About the Role
About the Role
We’re looking for a highly organised and people-focused Administration & Reservations Coordinator to join the Ducks Experience Team at our Rosebery Head Office.
This role sits at the heart of our guest experience. You will help manage reservations across multiple Three Blue Ducks venues, respond to guest enquiries and feedback, and support the coordination of events and travel logistics across the group.
Working closely with our venue teams, events team and leadership group, you will help ensure our systems run smoothly and our guests have a seamless experience from their first enquiry through to their visit.
You will be based at Three Blue Ducks Head Office in Rosebery and will coordinate reservations across our venues with the goal of maximising bookings, ensuring reservation accuracy, and maintaining the highest standard of guest communication.
More than just reservations, this role plays an important part in supporting the wider Ducks team and helping our venues operate smoothly behind the scenes.
Availability:
Must be available to work weekdays, occasional weeknights (latest 7pm) and weekends.
Key Responsibilities:
Respond to general guest enquiries via phone and email, providing prompt and helpful responses
Manage the backend of the SevenRooms booking system for general and group reservations
Act as the first point of contact for event enquiries, directing leads to the relevant Event Manager
Manage and respond to guest feedback, ensuring issues are addressed and resolved appropriately
Optimise booking systems to support venue performance and booking efficiency
Communicate reservation details and event requirements with venue teams
Assist with travel coordination including flights, accommodation and transport for staff
Support website updates including menus and trading hours
Maintain and update online listings such as Google, TripAdvisor, Yelp and Google Maps
Process payments via EFTPOS for event bookings
Provide general administrative support across departments and venues
About You
Experience in hospitality administration, reservations or event support is preferred but not essential
Experience with SevenRooms or similar booking systems is advantageous
You genuinely enjoy creating positive experiences for guests
Strong organisational skills and the ability to manage multiple tasks at once
Excellent written and verbal communication skills
Detail-oriented and proactive when managing bookings and enquiries
Comfortable working in a fast-paced hospitality environment
A collaborative team player who enjoys supporting multiple teams across the business
Benefits & Perks
Available to work across our other venues (Melbourne, Byron, Bellingen, Nimbo)
Great tips and a supportive, down-to-earth team
Staff discounts at all Ducks locations
Access to our Employee Assistance Program, Parental Leave Policy & Employee Referral Program
Opportunities for growth within a respected, values-driven group
The chance to be part of a business that genuinely cares - about people, produce and the planet
Want to be a Duck? We’d love to hear from you - Apply Now!
Three Blue Ducks is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive, respectful workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander people and from people of all backgrounds, abilities and identities.
