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Level 5 $108,848 - $118,961 pa (PSCSAA 2024) Permanent - Full Time Perth - 140 William St 2026-07-08 4:00 PM
Senior Conciliation Officer (Mediation) (GRS26075)
Permanent Appointment
What if this is the role for you? It could be the beginning of a satisfying career.
Would you like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.
We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.
The role
Consumer Protection promotes fair trading and consumer protection across Western Australia. Within Consumer Protection, the Conciliation and Trader Intervention Branch (the branch) undertake activities helping business and consumers resolve disputes.
The branch is a diverse and multicultural representation of the Western Australian community. We are values led and impact driven, aiming to help the community with the problems they are facing. Our approach is guided by our responsibilities under the law, but it’s built around our consumers and traders – focused on bringing people together to find fair, practical solutions to help resolve the matter. We are looking for someone who aligns with those values and aims to have a positive impact on the community.
As a Senior Conciliation Officer (Mediation), you will provide dispute resolution services and give advice on matters across various regulatory areas including the Australian Consumer Law, tenancy matters, the motor vehicle industry and other sectors.
This could involve, for example, analysing a complaint received from a resident of a retirement village against the retirement village operator to determine what the legislative rights and responsibilities are of each party. You will then mediate the dispute with the aim of reaching an agreement that is reasonable according to legislation and which is fair to both parties, helping them to maintain an effective working relationship.
You will bring to the role your experience in resolving disputes and share your learnings to build capability within the team.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.
Eligibility
To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.
Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements. Qualifications obtained outside of Australia must be provided with an assessment from the Overseas Qualifications Unit to ensure they meet Australian Standards (this is a free service).
To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre-employment checks.
More information about eligibility requirements can be found on the Job Description Form.
Further information
Please contact Jodie Harrison, Principal Conciliation Officer, on (08) 6552 9449 or via
[email protected] or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.
How to apply
We ask for you to provide:
A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements and leadership behaviours:
Demonstrated experience in dispute resolution and conducting complex negotiations.
Demonstrated experience in interpreting, analysing and applying legislation to complex issues.
Embody the Spirit of Public Service - You lead by example, promoting and role modelling behaviours and respect for others in all aspects of your work, thereby protecting your reputation and that of your team or work area, agency and the sector.
Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.
In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Matthew Ball, Senior Recruitment Officer on (08) 9222 0434 or email
[email protected].
To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion
The department is committed to building and maintaining an inclusive and supportive workplace. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department. Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.
We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:
TTY/voice calls – 133 677
Speak & Listen – 1300 555 727
SMS relay – 0423 677 767
If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at
[email protected].
CLOSING DATE: 4.00 pm on Wednesday, 08 July 2026 (WST)
Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
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